What is truth? Is it facts and evidence, or is it perception and choice, or is it knowledge and understanding of reality? Or is it all of these combined? Which role do we play as individuals and as organizations in influencing the truth and our experience of reality?... Read More
18.12.2013 -18.12.2016! It seems incredible that my baby Wow Now is turns three years old today! Three years since I walked in the KvK as individual and I came out as a registered business owner! Almost (!) comparable to when – also this month but six years ago – I... Read More
Who is Marshall Rosenberg? What is Nonviolent Communication (NVC)? Why do I believe this simple communication methodology could strongly benefit not only every customer experience professional but also anyone wanting to meaningfully and peacefully interact with... Read More
The first step of the Net Promoter Score (NPS) journey: data collection You have chosen to implement Net Promoter Score (NPS) in your company and ensured everyone involved is familiar with the “10 basics things to know about NPS”. You have then made sure you worded... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.
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