by Wow Now | Oct 24, 2019 | Customer Experience, CX MC Series, CXPA, Guest post |
Guest post by Lianne Bergeron, who shares her experience as participant of the 1-day-intensive H-CX (Human-Centered Happiness-Contributing) Customer Experience Masterclass in May 2019. I arrive in Zaandam bright and early on Monday morning. As I walk into the...
by Wow Now | Oct 18, 2019 | Customer Experience, CX Day, CX MC Series, Guest post, NPS, Testimonial WK, WK Testimonial |
Guest Post by Elena Brambilla (Legal Software Strategy Director, Wolters Kluwer) who since 2013 has driven WK journey to become customer-driven using NPS as a driver for change and the CX 6 disciplines framework as a catalyst for actions and alignment within a large...
by Rosaria Cirillo | Sep 18, 2018 | Books, Customer Experience, Happiness, Happiness Driven Growth, News, Yellow Goldfish Series |
My announcement for the Yellow Goldfish Book launch today was going to be slightly different than what you see in the banner collage image until this morning I sat to finalize it before sending out my newsletter. And then, just like we describe on page 242 of the book...
by Rosaria Cirillo | Feb 21, 2018 | Customer Experience, My experience with... |
As we drove into the main road of our village this morning, the kids immediately noticed something was different: “Mom, why are all these balloons hanging around?” My first thought was of someone celebrating their 50 years, something the Dutch like to...
by Wow Now | Feb 2, 2018 | Customer Experience, CX MC Series, CXPA |
Guest Post by Marjolein Droog who attended our CX Masterclass in 2017 and recently took the CCXP exam at the Amsterdam Test Center. In this guest post, she shares her experience and gives good tips for those considering taking the exam in the Netherlands. “How...
by Rosaria Cirillo | Nov 13, 2017 | Customer Experience, CX MC Series |
How to shape your CX design & change process Once you have determined what your Customer Experience strategy should look like and you have good Customer Understanding, you will need to shape your CX design: having clear repeatable processes and frameworks in place...
A (little Italian) sunshine of energy, enthusiasm, and passion, with a mission to bring more happiness in the world one interaction at the time, the business world being my chosen playground!Â
I inspire and empower conscious leaders to nurture their happiness (moving from depleting to enriching emotions) and to move from depleting to enriching experiences, choosing, designing, and delivering WOW life-enriching interactions that contribute to everyone’s HAPPINESS, so they can achieve business and personal prosperity, making happiness their competitive advantage 
