by Rosaria Cirillo | Dec 4, 2015 | Customer Experience, My take on... |
What is “Branded Customer Experience Management” by Sampson Lee and how can you benefit from it to design and deliver an exceptional customer experience? This post summarises my key takeaways from the Global CEM* training and certification obtained earlier...
by Rosaria Cirillo | Aug 21, 2015 | Happiness, Inspiration, Personal growth |
“Customer Happiness & Employee Engagement are an Art: tools, techniques knowledge, teamwork, and creativity can generate the most extraordinary results!”, Rosaria Cirillo Louwman At the end of last year, one of my graphic designer collaborators,...
by Rosaria Cirillo | Nov 30, 2014 | Conferences, Inspiration, NPS, Quotes |
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences, empowering them to measure NPS, gain actionable insight from customer input and close the loop with immediate follow-up towards the customer. As responsible for Philips...