by Wow Now | Jan 7, 2024 | Customer Experience, Guest post, Happiness, Happiness Driven Growth, Inspiration |
How can we use the science of happiness in CX? In July 2023, Rosaria Cirillo, Wow Now Founder, had a great fireside chat  “How can we use the science of happiness in CX?” with Carlos del Corral, the co-founder of Lumoa, the first CX platform to offer GPT and that...
by Wow Now | Oct 24, 2019 | Customer Experience, CX MC Series, CXPA, Guest post |
Guest post by Lianne Bergeron, who shares her experience as participant of the 1-day-intensive H-CX (Human-Centered Happiness-Contributing) Customer Experience Masterclass in May 2019. I arrive in Zaandam bright and early on Monday morning. As I walk into the...
by Wow Now | Dec 15, 2017 | CX MC Series, CXPA |
The CX Framework series elaborated on the different disciplines related to customer experience. You can use this framework both as a blueprint to prepare for the CXPA exam to become a Certified Customer Experience Professional and as a checklist to review the status...
by Wow Now | Nov 30, 2017 | CX MC Series |
***Update: Curious to learn how Wolters Kluwer has successfully executed the CX framework during their CX transformation journey from 2014 to 2019? Find out more in this guest blog post: Wolters Kluwer CX Transformation journey by Elena Brambilla, CX and Strategy...
by Rosaria Cirillo | Nov 20, 2017 | CX MC Series |
Measurement is a mean to an end, not a goal itself Have you ever heard the following while being asked to fill out a survey: “Please give us a 9 or 10 rating to let us know you are satisfied with us”? Or have you ever heard: “When we formulate the question...
by Rosaria Cirillo | Nov 13, 2017 | Customer Experience, CX MC Series |
How to shape your CX design & change process Once you have determined what your Customer Experience strategy should look like and you have good Customer Understanding, you will need to shape your CX design: having clear repeatable processes and frameworks in place...
A (little Italian) sunshine of energy, enthusiasm, and passion, with a mission to bring more happiness in the world one interaction at the time, the business world being my chosen playground!Â
I inspire and empower conscious leaders to nurture their happiness (moving from depleting to enriching emotions) and to move from depleting to enriching experiences, choosing, designing, and delivering WOW life-enriching interactions that contribute to everyone’s HAPPINESS, so they can achieve business and personal prosperity, making happiness their competitive advantage 
