In this post, I share with you 15 tips to cultivate happiness, fill up your “happiness tank” and blossom like a sunflower. They are based on the Science of Happiness and the insights gained during the research done while writing Yellow Factor, and also on... Read More
Since the corona crisis forced most of us to work and/or self-isolate at home, many people in my personal and professional network have started to offer free resources (or in exchange for a donation) online to nurture our mind, body, and soul during coronavirus time... Read More
Who is Marshall Rosenberg? What is Nonviolent Communication (NVC)? Why do I believe this simple communication methodology could strongly benefit not only every customer experience professional but also anyone wanting to meaningfully and peacefully interact with... Read More
The first step of the Net Promoter Score (NPS) journey: data collection You have chosen to implement Net Promoter Score (NPS) in your company and ensured everyone involved is familiar with the “10 basics things to know about NPS”. You have then made sure you worded... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.
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