by Wow Now | Dec 7, 2017 | CX MC Series |
How to align all employees with the customer experience strategy It is very important to realise that Customer Experience and having a customer-centric mindset is often a cultural process within organizations. For that reason, a majority of leaders expressed that the... Read More
by Wow Now | Nov 30, 2017 | CX MC Series |
The foundation of your customer experience success: Governance, Organizational Adoption and Accountability Moving your organization towards customer centricity, which values the happiness of your customers as a top priority, could be a tough change. This change needs... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness. 
