Who is Marshall Rosenberg? What is Nonviolent Communication (NVC)? Why do I believe this simple communication methodology could strongly benefit not only every customer experience professional but also anyone wanting to meaningfully and peacefully interact with... Read More
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences, empowering them to measure NPS, gain actionable insight from customer input and close the loop with immediate follow-up towards the customer. As responsible for Philips... Read More
Web Summit is Europe’s largest festival of ideas and has been called “Davos for geeks.” Founded in 2010 when it first had 400 attendees, this year’s Web Summit hosted more than 20,000 attendees and guests. The schedule run over three days, each day packed with more... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.
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