by Wow Now | Feb 2, 2018 | Customer Experience, CX MC Series, CXPA |
Guest Post by Marjolein Droog who attended our CX Masterclass in 2017 and recently took the CCXP exam at the Amsterdam Test Center. In this guest post, she shares her experience and gives good tips for those considering taking the exam in the Netherlands. “How...
by Wow Now | Dec 15, 2017 | CX MC Series, CXPA |
The CX Framework series elaborated on the different disciplines related to customer experience. You can use this framework both as a blueprint to prepare for the CXPA exam to become a Certified Customer Experience Professional and as a checklist to review the status...
by Rosaria Cirillo | May 22, 2016 | Customer Experience, Happiness, News |
Relaxing on the couch this Sunday afternoon, I open Facebook to share some holidays pictures and the first thing I notice in my news feed wall is that three friends have shared the same video with comments like “best laugh ever”. I’m intrigued and...
by Rosaria Cirillo | Apr 13, 2016 | Customer Experience, Frameworks, NPS |
What does it take to run a successfully NPS journey towards customer excellence? How do we move from NPS (score obsession) to Customer Experience focus? How do we use NPS to accelerate our journey towards becoming a Customer Experience driven company? What do we need...
A (little Italian) sunshine of energy, enthusiasm, and passion, with a mission to bring more happiness in the world one interaction at the time, the business world being my chosen playground!Â
I inspire and empower conscious leaders to nurture their happiness (moving from depleting to enriching emotions) and to move from depleting to enriching experiences, choosing, designing, and delivering WOW life-enriching interactions that contribute to everyone’s HAPPINESS, so they can achieve business and personal prosperity, making happiness their competitive advantage 
