From Obama to Trump through the Dakota pipeline: the opportunities organizations used or missed to connect with their customers and the key lessons you can take and apply in your company With so much going on in the last month, it has been hard deciding where to put... Read More
What is “Branded Customer Experience Management” by Sampson Lee and how can you benefit from it to design and deliver an exceptional customer experience? This post summarises my key takeaways from the Global CEM* training and certification obtained earlier... Read More
More and more companies are adopting the Net Promoter Score as the corporate metric. Here are ten key things to know about what is NPS (Net Promoter Score or Net Promoter System) What NPS stands for. NPS usually stands for Net Promoter Score, but it can also relate to... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.