Rosaria Cirillo Wow Now

(*AIM: Actionable, Inspiring, Meaningful)

WOW NOW EXPERIENCE & HAPPINESS BOOSTER SESSIONS

Are you relentlessly trying to improve Customer Experience and still missing excellence? Have “employee well-being, retention, and burnout prevention” suddenly become your strategic priorities? Are you wondering which immediate next step you can take with the minimum investment and the maximum impact?

We are familiar with these challenges

We have been teaching and advising international companies to thrive with the Happiness Driven Growth Model. This holistic approach focuses on maximizing the happiness of both employees and customers so that excellence, profits, and loyalty follow as a result.

It really is that simple! And we have found that – especially now – a booster session is the best next step you can take to align, inspire, and motivate your team. We have brought together in-depth knowledge and years of experience in 5 inspirational sessions toward two goals:

Find out which immediate next step brings the maximum impact with minimum investment.

Let’s talk about which booster addresses your needs best.

Goal 1: Boost Customer & Employee Experience with our Experience Boosters

#1 HCX: Human-Centered & Happiness-Contributing Experience

Align your team about the ‘WHY’ and ‘WHAT’ of “CUSTOMER EXPERIENCE” and how they can influence customer and employees’ perception

#2 From contact center to connection center

An interactive session covering emotional intelligence theory and exercises for your customer service management and team to understand the impact of emotions, to identify and respond to emotions with empathy, and to create a meaningful connection with your customers

Goal 2: Boost Happiness with our Happiness Boosters

#1 Introduction to Laughter Yoga

A short, inspiring, and fun session to learn how to boost your energy instantly with the power of a smile and laughter yoga!

Stress Buster Joy Blaster

#2 In-depth Laughter Yoga

This interactive, inspiring, and fun “PlayShop” covers the Science of Happiness and Laughter Yoga in-depth!

laughter yoga

#3 Positive Psychology & Uppiness Game

Do you want to prevent burnout and help your employees improve their well-being? Did you know that resilience and happiness can be taught?

#4 Intuitive Painting

Give your team a fun, bonding, and experiential learning session about Happiness, celebration, and gratitude through Intuitive Painting.

HCX BOOSTER SESSION
(3-4 Hours | Virtual or in-person)
HCX Booster Design Thinkers Academy

ALIGN YOUR TEAM ABOUT THE ‘WHY’ AND ‘WHAT’ OF “CUSTOMER EXPERIENCE” AND HOW THEY CAN INFLUENCE CUSTOMER AND EMPLOYEES’ PERCEPTION

Both Customer Experience (CX) and Employee Experience (EX) are the perceptions each customer or employee has of their interactions with an organization.

“Great Customer Experiences don’t happen by accident!”

K. Bodine & H. Manning

“Most meaningful and impactful Customer Experiences are HCX… Human-Centered & Happiness-Contributing Experience”

Rosaria Cirillo

I believe the future of both CX and EX is HCX “Human-Centered and Happiness-Contributing Experience”.

Your company will thrive when you:

  • design and deliver products, services, and experiences that are meaningful and life-enriching for customers.
  • apply business models that treat employees, customers, and society, all as human beings with a common shared goal: a peaceful, sustainable, healthy, and happy life.

Studying leading companies, Forrester Research has found that they routinely perform a set of standard practices and develop competencies across 6 disciplines. These practices are the basis of the Wow Now DRIVEN Framework.

In this Experience Booster Session, the goal is to create alignment and shared understanding among your team about the competencies and disciplines required to design and deliver truly meaningful and life-enriching Human-Centered & Happiness-Contributing Experiences.

AUDIENCE

Beneficial for management teams and for professionals who want to align, validate, increase, or frame their existing CX knowledge, and identify next steps.

LEARNING OBJECTIVE

Learn the 6 disciplines that HCX leading companies need to master and orchestrate for sustainable growth.

FORMAT

From 90-minute up to 3 hours, interactive, virtual or in-person.

The participants will:

✔  Learn key insights from DRIVEN Competencies: 1. Define, 2. Research, 3. Ideate, Innovate, Improve, 4. Validate, 5. Execute, Empower, Enable, and 6. Nurture

✔  Learn key insights about Experience Disciplines: 1. Strategy, 2. Customer Understanding, 3. Experience Design, Innovation and Improvement, 4. Metric, Measurement & ROI, 5. Organizational Adoption & Accountability, 6. Culture

✔  Learn key insights about Happiness in business: how vital elements of the Science of Happiness and Emotional Intelligence impact the human experience

✔  Share their understanding and vision with other participants

✔  Reflect on current organizational maturity about Happiness and Experience

✔  Identify next steps and commit to action

Listen to our clients:

“The ability to adjust to the topics we are most interested in, provide best practice examples on these topics and tailor them on our business and what we could do to achieve our goals. I consider your session one of the most useful training we’ve had. We can actually pick a list of things we want to change, improve, discard, implement and we also have been provided with the right methodology to go ahead with these changes.”

Themis Karathanos

Head of Customer Insights, Informa Markets (formerly UBM)

Let’s discuss how to adapt this session to your team’s needs.

HAPPINESS BOOSTER SESSIONS

EQUIP YOUR TEAM WITH PROVEN TOOLS FROM THE SCIENCE OF HAPPINESS AND LAUGHTER YOGA.

IGNITE THEIR ENERGY WITH ACTIONABLE, INSPIRING, AND PRACTICAL KNOWLEDGE.

Are you navigating the “working from home” paradigm shift with team members who lack enthusiasm and motivation?

Are you juggling with well-being issues, burn-out prevention, and meeting the KPIs?
In addition to the Experience Booster Session, Wow Now has developed a series of Happiness Booster Sessions for your team.

Each session draws on my Yellow Factor book, defining the “Happiness Driven Growth” for business. Use of the ‘Laughter Yoga’ technique and the online ‘Uppiness Game’ creates interactive and dynamic learning sessions.

#1 LAUGHTER YOGA

(Introduction | 90-minutes | Virtual or In-Person)

laughter yoga

 

A short, inspiring, and fun session with an introduction to Laughter Yoga. Learn how to boost your energy instantly with the power of a smile and laughter!

In this interactive session, participants will:

✔ Learn happiness: Uncover the science of happiness and the factors that affect happiness.
✔ Learn laughter: Meet the special practice and discipline of Laughter Yoga, its benefits on physical and mental health. Experience how Laughter Yoga can help you pursue “health, play, and smile” in daily life.
✔ Do laughter: Enjoy the guided laughter exercises and get energized.
✔ Share laughter: Share your experience and thoughts with participants.
✔ Reflect: Q & A.
✔ Commit: Define your commitment to action and identify your Laughter Accountability Buddy to practice more laughter and create more happiness.

PARTICIPANTS

This Happiness Booster session is beneficial for management teams.

LEARNING OBJECTIVE

Get equipped with the Laughter Yoga skill to improve your personal well-being.
Create instant wins for employees with higher energy and motivation.
Improve your team members’ resilience to everyday challenges.

FORMAT

Up to 90-minute interactive, virtual or in-person.

#2 LAUGHTER YOGA

(In-depth | 3-4 Hours | Virtual or in-person)

laughter yoga

 

This interactive, inspiring, and fun “PlayShop” covers the Science of Happiness and Laughter Yoga in-depth, and includes a complete 1-hour Laughter Yoga session!

In this dynamic session, the participants will:

✔ Learn happiness: Uncover the science of happiness and the factors that affect happiness.
✔ Learn laughter: Learn the unique practice and discipline of Laughter Yoga and its benefits on physical and mental health. Learn how Laughter Yoga can help you pursue “health, play and smile” in daily life.
✔ Do laughter: Enjoy a complete laughter yoga session and get energized through guided laughter exercises, games, laughter meditation, silence, and final relaxation.
✔ Share laughter: Share your experience and thoughts with participants.
✔ Reflect: Recap of tools learned, and Q & A.
✔ Commit: Define your commitment to action and identify your Laughter Accountability Buddy to practice more laughter and create more happiness.

PARTICIPANTS

This Happiness Booster session is beneficial for all employees at all levels.

LEARNING OBJECTIVE

Get equipped with the Laughter Yoga skill to improve your well-being.
Create instant wins for employees with higher energy and motivation.
Improve your team members’ resilience to everyday challenges.

FORMAT

Up to 4 hours interactive, virtual or in-person.

Listen to our clients:

“Thank you Rosaria for the wonderful engaged mindful session. It was Amazing. Thanks”

Mohamed Ali

Maldives

Listen to our clients:

“This has been so fabulous – and really timely”

Cassandra Diamond

Australia

Listen to our clients:

“THANK YOU for this energy boost and the inspiration. I want to integrate laughter yoga into my daily life. I also loved the connection to work. It’s good to come back to it as my laughter has disappeared in the last couple of years.”

Ragna Ghoreishi

Austria

LIGHTEN UP WITH A WITH A DYNAMIC AND FUN LAUGHTER YOGA EXPERIENCE!

Let’s discuss how to adapt this session to your team’s needs.

Want to first experience the power of Laughter for 15-20 minutes?

ENABLE YOUR TEAM MEMBERS TO IMPROVE THEIR WELL-BEING WITH LAUGHTER YOGA PRACTICE AND WISDOM

Let’s discuss how to adapt this session to your team’s needs.

Want to first experience the power of Laughter for 15-20 minutes?

#3 POSITIVE PSYCHOLOGY AND UPPINESS GAME

(Virtual | 3 to 4 hours)

uppiness-game

Do you want to prevent burnout and help your employees improve their well-being? Did you know that resilience and happiness can be taught? This inspiring and fun PlayShop combines the science of Happiness theory with the online Uppiness Game.

In this interactive session, participants will:

✔ Learn Happiness: Discover Rosaria’s definition of 9 factors of happiness and assess your current status.
✔ Learn Positive Psychology: Learn Tal Ben-Shahar’s SPIRE framework (Spiritual, Physical, Intellectual, Relational, and Emotional Well-being) and evaluate your current status.
✔ Play the “Uppiness Game”: Interactive and fun online game to maximize learning to enhance your and others’ happiness.
✔ Reflect: Debrief the game experience and statistics, recap of the tools learned and when to use them. Q & A.
✔ Commit: Lasting change requires action distilled into rituals. The final step is to identify your commitments and determine how to incorporate them into your daily routine.

PARTICIPANTS

This Happiness Booster session is beneficial for all employees.

LEARNING OBJECTIVE

Improve your team members’ ability to solve actual workplace challenges. Encourage a positive organizational culture. Improve team communication. Boost employee engagement.

FORMAT

Up to 4 hours. This Session is usually virtual via Zoom, because during the session participants also connect via a web-based game table hosted on Uppiness. In-person hybrid versions can be arranged.

FACILITATOR
Rosaria is a Certified Happiness and Uppiness Trainer with access to this Game Software. There will be a certified facilitator for each group of 6 participants.

About UPPINESS GAME
World-famous Dr. Tal Ben-Shahar and Organizational psychologists Dalia Feldheim and Oren Appel – have developed an exciting game for organizations. It is an interactive and fun online game that boosts happiness at work by enabling participants to learn tools and solutions from the sciences of happiness at work and positive psychology.

The game is played at virtual tables with 6 participants. You have both individual and collective goals. The personal objective is to collect as many Upper tokens as you can to win. The group objective is to solve as many game challenges as possible. In the beginning of the game, players select their strengths (the game supports both VIA Strengths and Clifton Strengths classification) and get assigned four random cards representing the solutions they can propose in 4 positive psychology areas:
∙ Physical solutions
∙ Intellectual/Mental solutions
∙ Relational/Social solutions
∙ Emotional solutions

Strengths and solutions are then used to address two types of challenges:
∙ Questions – work-related dilemmas that need to be solved.
∙ Actions – energy-increasing tasks that need to be done.

A game can last 60 to 90 minutes depending on the number of rounds and participants. At the end of the game, there is a debrief session to discuss learning, solutions proposed, and commitment to actions.

Listen to our clients:

“It was a great experience to have this very interactive and fun workshop during which there was never the feeling of a coach telling you something but instead we explored together in different ways

Simon Emke

Head of Legal Software Service Team, Wolters Kluwer

“This was a very useful session to be reminded that we are all different but that we can use our differences in a positive way to find better solutions as a team

Team Member

Legal Software Service Team, Wolters Kluwer

The Uppiness Game explained and played by Rosaria Cirillo during a public Demo

3 minutes glimpse of the Uppiness Game 

The Uppiness Game introduced by Tal Ben Shahar & co-founders

#4 INTUITIVE PAINTING

(Best in person | 3 to 4 hours)

Photo credit: Tara Wujcik Photography during Elite Retreat by Engel & Völkers

Virtual workplaces bring challenges when it comes to reaching strategic decisions with your management team or celebrating previous achievements. Is your team hungry for more in-person discussions to thrive these days? Do you need something special to recognize your team thriving despite the pandemic and the new working-from-home standard?

In a bespoke and engaging session, your management team will experience flow and happiness and develop excellent results that would otherwise not emerge in a virtual brainstorming meeting.

PARTICIPANTS

This Happiness Booster Session with Intuitive Painting is beneficial for management teams.

LEARNING OBJECTIVE

Improve team communication. Solve real workplace challenges. Enhance positive organizational culture. Get mobilized for personal, interpersonal, and team success.

FORMAT

Up to 4 hours, virtual or in-person. This session brings best results when facilitated in person.

Listen to our clients:

“Do you achieve happiness through wealth or through status? Probably not singularly through either of those things. Material things do not provide long term happiness to anyone, duh, most of us know that but many people think they will achieve happiness once they hit that next career goal or next level status. Many times, pushing to burnout without understanding what really brings you happiness and balance in your life.

Sooooo, what makes you happy? If this is any indicator, the best part of the retreat for many of us was the intuitive painting. Never would have guessed it but the view from 10,000 feet and our fabulous teacher, Rosaria made this such a spectacular experience!

She seriously brought us right back to our younger days, no cares in the world. Appreciating the views and the company we were in.”

Katie Kurtz

Engel & Völkers, At the “Happiness Mindset” Elite Retreat

Painting Session Photo credit: Tara Wujcik Photography during Elite Retreat by Engel & Völkers

UP YOUR GAME WITH THE INSIGHTS FROM POSITIVE PSYCHOLOGY AND STRENGTHEN YOUR TEAM BONDING WITH A GAMIFIED EXPERIENCE!

GENERATE IDEAS FOR FUTURE STRATEGIES, CELEBRATE ACHIEVEMENTS, AND BOOST TEAM SPIRIT.

Let’s discuss how to adapt this Positive Psychology and Uppiness Game to your team’s needs

Let’s discuss how to adapt this session to your team’s needs.

WATCH ROSARIA IN ACTION

TEDx TALK

I was honored to have the chance to speak at TedxTorvergataU in May 2016.
In this TEDx Talk, I’ve introduced my idea of “Happiness Driven Growth” as the successor of “Customer-Driven Growth” for businesses.

Place: TEDx TorVergata University, Italy
Theme: “New Models of Life. Resist the Usual. Be Unexpected”

Summary:

  • Why does Customer Experience matter?
  • Why is happiness the next competitive advantage and why should it be the goal of Customer Experience (instead of Loyalty)?
  • “Happiness Driven Growth” is the successor of “Customer-Driven Growth”
  • Why should we pursue Happiness Driven Growth?
  • “Happiness Contribution” is the new needed measure to complement Customer Satisfaction scores, Customer Effort Scores & Net Promoter Scores.

THINK OUTSIDE THE BOWL – BUSINESS GROWTH CONFERENCE

In 2018 I co-authored the book Yellow Goldfish. This book analyzes 300 cases of companies that contribute to our happiness on their path to growth and profit and identifies the common threads. It covers nine ways to increase happiness in business and drive growth, productivity, and profits. During the Think Outside The Bowl event, I introduced the Yellow Goldfish Book and my “Happiness Driven Growth” Model.

Place: Durham, North Caroline, USA
Theme: Yellow Goldfish Keynote

Summary:

  • Executive summary of the book, Yellow Goldfish
  • Why happiness should be the ultimate goal in business
  • Why Happiness Driven Growth is the 5.0 of Business
  • What: 9 Elements of Happiness you can leverage in your business to contribute to the happiness of customers, employees, and society as a path to growth and profits
  • How: 6 stages of GROWTH shown through the GE MRI example. 

Would your company benefit from one of our boosters?

Let’s talk about which booster best addresses your current needs.

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