Welcome in my digital house. My name is Rosaria Cirillo Louwman. I’m a (little Italian) ball of energy, enthusiasm and passion. I’m curious and hungry to learn and I truly enjoy to make connections between ideas generated from all my different learning. I’m a driven consumer experience professional, a TEDx Speaker and the co-author of Yellow Goldfish, a book about 9 ways businesses can contribute to the happiness of customers, employees, and society while driving growth, productivity, and prosperity.
My DREAM is to live in a world where we all strive to have HAPPY INTERACTIONS with each other, life-enriching interactions.
To turn this dream into reality, in 2013 I founded Wow Now. Wow Now is about bringing more happiness into the world by helping companies:
- to see and remove all the frustrations and inefficiencies that happen during customer-company interactions
- to identify, create & deliver WOW experiences instead.
I’m on a mission to fill the world with as many as possible WOW customer experiences. I pursue this mission helping companies’ employees (YOU?) understand how every choice or action they make has a final impact on the customer experience, by letting them see the customer experiences they provide just as their customers see, feel and live them. And then by helping them transform the way they deliver customer experience and happiness through customers’ needs identification, empathy, creativity and (employees) empowerment. I believe in the power of mindfulness, compassionate communication (NVC – Non Violent Communication) and intuitive painting as empowering tools.
My key areas of expertise are Voice of the Customer, Net Promoter Score/System, Customer Service and E-commerce.
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We help you transform the way your company delivers customer experience through needs identification, empathy and empowerment.
This kind of transformation – putting your customer at the heart of everything your company does – is not just a project, it’s a journey. Let me take you on that journey.
Since the corona crisis forced most of us to work and/or self-isolate at home, many people in my personal and professional network have started to offer their contribution online, often for FREE or in exchange for a donation. As I started sharing some of these initiatives in my social media feed or directly with my clients, I realized that it may make sense to collect all of them in one place for everyone to benefit, hence this list.
While this is surely non-exhaustive and it’s continuously changing, here are my favorite go-to-resourced to nurture my Body, Mind, and Soul during this time. I have given priority to sharing the temporary ones since they are time-bounded. In the next few days, I will add to the list more resources that I know of. All the resources are in English, unless differently noted, and nearly all are FREE or have a FREE version.
If you know of more resources, please feel free to add them in the comments and/or to email them to me so I can regularly update this list. We are in this together!
In the next days, I will post an additional article with my key recommendations and practices to nurture body, mind and soul during these challenging times. Stay tuned!
Guest post by Lianne Bergeron, who shares her experience as a participant of the 1-day-intensive H-CX (Human-Centered Happiness-Contributing) Customer Experience Masterclass in May 2019, and her main takeaways
Guest Post by Elena Brambilla (Legal Software Strategy Director, Wolters Kluwer) who since 2013 has driven WK journey to become customer-driven using NPS as a driver for change and the CX 6 disciplines framework as a catalyst for actions and alignment within a large and complex international organization, which was also undertaking a significant digital transformation. CX Day initiatives and the Best CX Day Initiative Award during the yearly CX-CEM Leaders’ Summit have become Elena & team’s magic wand to diffuse CX culture across all countries and departments. In this guest post, Elena shares her experience and gives good tips for those facing similar challenges in driving CX transformation and cultural change towards customer-centricity.
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. In this final post of the series, we share the top five takeaways from Yellow Goldfish book, we challenge you with the question “In which world would you rather live?” and we share the choice we have in all the different roles which we live in our daily lives, as leaders, employees, customers, and human beings.
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. In this post, we look at how you can drive growth and we share the process behind creating your Yellow Goldfish for Happiness Driven Growth in six stages: Grounding, Reaching-up, Operationalizing, Wow Blossoming, Taking Time, and Harvesting.
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. In this post, we share: a brief description of the nine ways in which companies can contribute to happiness, the needs fulfilled and the chemicals triggered; some of the ways companies can incorporate each of these elements in their practices; the list of companies mentioned as example in Yellow Goldfish, because of the little extra they regularly do in one of the areas; additional brands contributing to each area in ways we collected in our List.ly project and analyzed but didn’t include in the book.
Rosaria is a inspirational person to work with. She is always thinking of the consumer’s perspective and willing to change any process, no matter how complicated, to improve the consumer experience. She is passionate about the difference that a great consumer experience can make for companies. She spares no effort to analyze a situation and work out the improvements that will make a difference, from strategic to the smallest operational details.
When I think of Rosaria, I see a ball of energy. Passionate about consumer experience and getting things right, when she puts herself to it, she literally rolls herself around or over obstacles and get things moving in the direction they need to go in. She can do a lot with her passion and dedication.
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