Welcome to Wow Now Blog
Insights on Happiness, customer experience, and personal growth through mindfulness & creativityWelcome! I’m Rosaria Cirillo Louwman, an Italian little ball of energy, passionate and enthusiastic mother of two boys, married to a Dutch, living in the Netherlands since 2002, and founder of Wow Now since 2013. Author of Yellow Goldfish Factor and multiple other books, in English and in Italian (12 so far and counting).
My blog posts cover two main areas and many of their sub-areas:
1. Happiness in business, Customer Experience, Design Thinking and all things Net Promoter System and NPS journey
2. Inspiration & Personal Growth, mostly about Non-Violent Communication, Mindfulness & Creativity, and any other topic I learn about (most recently exploring Laughter Yoga and Hearth Coherence)
We recently wrote two major blog series that you can find directly here with an introduction on the reference framework:
- Yellow Factor and Happiness in Business Blog series
- Customer Experience Framework and HCX Blog Series
I hope your reading here will be meaningful and valuable to you and I look forward to starting a conversation with you about it, so please leave a comment with your point of view. Smiling regards, Rosaria
Reflections on truth, perception and choice
During the last “meaningful conversation” we discussed the topic of truth which I was asked to introduce to start up the group reflections with some reflections and questions. In this post, I share some of the reflections, rumbling, research, and links to related articles, without the intention of being exhaustive (impossible!), but simply to share with you what I learned as I explored the topic of truth and open the space to a conversation on this topic in the comments.
(Free) Body, Mind, and Soul Nurturing Resources during coronavirus time
Since the corona crisis forced most of us to work and/or self-isolate at home, many people in my personal and professional network have started to offer their contribution online, often for FREE or in exchange for a donation. As I started sharing some of these initiatives in my social media feed or directly with my clients, I realized that it may make sense to collect all of them in one place for everyone to benefit, hence this list.
While this is surely non-exhaustive and it’s continuously changing, here are my favorite go-to-resourced to nurture my Body, Mind, and Soul during this time. I have given priority to sharing the temporary ones since they are time-bounded. In the next few days, I will add to the list more resources that I know of. All the resources are in English, unless differently noted, and nearly all are FREE or have a FREE version.
If you know of more resources, please feel free to add them in the comments and/or to email them to me so I can regularly update this list. We are in this together!
In the next days, I will post an additional article with my key recommendations and practices to nurture body, mind and soul during these challenging times. Stay tuned!
H-CX Masterclass: the participant experience
Guest post by Lianne Bergeron, who shares her experience as a participant of the 1-day-intensive H-CX (Human-Centered Happiness-Contributing) Customer Experience Masterclass in May 2019, and her main takeaways
Wolters Kluwer CX Transformation journey and CX day role in developing customer centric culture
Guest Post by Elena Brambilla (Legal Software Strategy Director, Wolters Kluwer) who since 2013 has driven WK journey to become customer-driven using NPS as a driver for change and the CX 6 disciplines framework as a catalyst for actions and alignment within a large and complex international organization, which was also undertaking a significant digital transformation. CX Day initiatives and the Best CX Day Initiative Award during the yearly CX-CEM Leaders’ Summit have become Elena & team’s magic wand to diffuse CX culture across all countries and departments. In this guest post, Elena shares her experience and gives good tips for those facing similar challenges in driving CX transformation and cultural change towards customer-centricity.
Yellow Goldfish series #6: Yellow Goldfish Top Five Takeaways
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. In this final post of the series, we share the top five takeaways from Yellow Goldfish book, we challenge you with the question “In which world would you rather live?” and we share the choice we have in all the different roles which we live in our daily lives, as leaders, employees, customers, and human beings.
Yellow Goldfish series #5: Drive Happiness G.R.O.W.T.H. in Six Stages
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. In this post, we look at how you can drive growth and we share the process behind creating your Yellow Goldfish for Happiness Driven Growth in six stages: Grounding, Reaching-up, Operationalizing, Wow Blossoming, Taking Time, and Harvesting.
Yellow Goldfish series #4: happiness trailblazers and examples covered in Yellow Goldfish
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. In this post, we share: a brief description of the nine ways in which companies can contribute to happiness, the needs fulfilled and the chemicals triggered; some of the ways companies can incorporate each of these elements in their practices; the list of companies mentioned as example in Yellow Goldfish, because of the little extra they regularly do in one of the areas; additional brands contributing to each area in ways we collected in our List.ly project and analyzed but didn’t include in the book.
Yellow Goldfish series #3: Uncovering H.A.P.P.I.N.E.S.S. in Business
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. In this post, we share how happiness as a feeling made its way across our work on customer experience and what influences our perception of reality, and we reveal the nine ways in which business can contribute to happiness.
Yellow Goldfish series #2: Why Your Business Needs A Yellow Goldfish
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. We call “Yellow Goldfish” the little extra that a business does to contribute to the happiness of its customers, employees, or society overall, and that allows the business to differentiate and stand out in a sea of sameness.
In this post, we share why a Goldfish and why Yellow.
Yellow Goldfish series #1: Why Happiness Should Come First In Business Too
The Yellow Goldfish series contains highlights from Yellow Goldfish book by Stan Phelps and Rosaria Cirillo. In this first post of the series we dive into the five schools of thought or different management approaches that companies have adopted over the past few decades: profit, customers, employees or purpose first. And we share why Happiness matters in business too and is a new way forward and the ultimate business metric.
Yellow Goldfish Book Launch and 5ForTheFight
My announcement for Yellow Goldfish Book launch today was going to be slightly different then what you see in the banner collage image until this morning I sat to finalize it before sending out my newsletter. And then, just like we describe on page 242 of the book...
The supermarket opening experience
A new supermarket opened in the neighborhood, and they did not spare in the efforts to attract clients to the opening. I allowed myself to be carried away, joined the crowd and in the meantime checked what they had in place in the customer experience department.
About Me
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness. Certifications:
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