Bio – English

Taking into account the different needs in style, word count, and focus of our clients and partners, we have formulated slightly different bios. Feel free to pick the one most suitable to your audience and to the specific situation. If you want to make any changes to any of the below versions, please validate your proposal with me.

Option 1 – 115 words bio

Rosaria is a TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Trainer, a Laughter Yoga Teacher, Design Thinking Facilitator, and co-founder of CXPA Dutch chapter. After 12+ years in various roles across sales, customer service, business improvement, e-commerce, and customer experience for leading companies like Forrester, Stream, Adobe, and Philips, in 2013 she founded Wow Now to inspire and help companies to choose, design, and deliver WOW life-enriching experiences that contribute to everyone’s HAPPINESS! Rosaria is the author of Yellow Factor: Happiness in business, Yellow Goldfish, My Circle of Connections, and Words of Wisdom Nurturing Our World. Originally Italian she lives in The Netherlands with her husband and two boys.

Option 2 – 135 words bio

TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Trainer, Design Thinking Facilitator, and Laughter Yoga Teacher, Rosaria’s mission is to bring more happiness and connection into the world. After 12+ years in various roles across sales, customer service, business improvement, e-commerce, and customer experience for leading companies like Forrester, Adobe, and Philips, in 2013 she founded Wow Now to inspire and help companies to choose, design, and deliver WOW life-enriching experiences that contribute to everyone’s HAPPINESS!

Rosaria is the author of Yellow Factor (formerly Yellow Goldfish), a book covering nine ways increasing Happiness in business can drive growth, productivity, and prosperity, and a series of artistic and inspirational books such as My Circle of Connections and Words of Wisdom Nurturing Our World.

Originally Italian she lives in The Netherlands with her husband and two boys.

Option 3 – 165 words bio

Rosaria is an Italian, energetic and enthusiastic mother of two boys living and working in the Netherlands since 2002, when she graduated cum Laude in Business Economics from TorVergata University in Rome.

Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Trainer, Design Thinking Facilitator, and Laughter Yoga Teacher, she loves to drive change using Voice of Customers-Employees-Processes as a compass to move from data to insights to action to results. After having “walked the talk” for 12 years in Sales, E-commerce, and Consumer Care at big corporate companies like Forrester, Adobe, and Philips, in 2013 she started Wow Now on a mission to inspire and help companies design and deliver WOW life-enriching customer experiences that contribute to everyone HAPPINESS!

Rosaria is the author of Yellow Factor (formerly Yellow Goldfish), a book covering nine ways increasing Happiness in business can drive growth, productivity, and prosperity, and a series of artistic and inspirational books such as My Circle of Connections and Words of Wisdom Nurturing Our World.

Option 4 – 180 words bio

TEDx Speaker, CX Advisor, Certified Happiness Trainer (HSA), Certified Customer Experience Professional (CCXP) & Trainer, Design Thinking Facilitator, and Laughter Yoga Teacher, Rosaria’s mission is to bring more happiness and connection into the world, and she loves to drive change using Voice of Customers-Employees-Processes as a compass to move from data to insights to action to results.

After 12+ years in various roles across sales, customer service, business improvement, e-commerce, and customer experience for leading companies like Forrester, Adobe, and Philips, in 2013 she founded Wow Now to inspire and help companies to choose, design, and deliver WOW life-enriching experiences that contribute to everyone’s HAPPINESS!

Rosaria is the author of Yellow Factor (formerly Yellow Goldfish), a book covering nine ways increasing Happiness in business can drive growth, productivity, and prosperity, and a series of artistic and inspirational books such as My Circle of Connections and Words of Wisdom Nurturing Our World.

Energetic and enthusiastic, mother of two boys, and originally Italian, she lives in The Netherlands since 2002, when she graduated cum laude in Business Economics from TorVergata University in Rome.

Option 5 – 180 words bio

Happiness and customer experience trainer and advisor, and TEDx Speaker, Rosaria is a (little Italian) ball of energy, enthusiasm, and passion.

Rosaria’s dream is to live in a world where we all strive to have happy life-enriching interactions with each other. With that longing, after 12+ years of corporate experience, in 2013 she founded Wow Now to help companies to see and eliminate all the frustrations and inefficiencies that occur during client-company interactions and to identify, create and deliver WOW experiences instead.

Rosaria believes that “happiness is when what we think, what we say, what we do, and what we experience are in harmony”, therefore, she wants to help companies make our experiences as customers have the highest contribution possible to our happiness. She provides advice and training in the areas of Happiness, Customer & Employee Experience, and Emotions in Business, with a special focus on life-enriching customer experiences that make customers and employees happier and create a sustainable “Happiness-Driven Growth”.

Rosaria is a Certified Happiness Trainer, Certified Customer Experience Professional (CCXP) & Trainer, Design Thinking Facilitator, and Laughter Yoga Teacher.

Bio – Italiano

Opzione 1 – 175 parole

Rosaria Cirillo Louwman è relatrice TEDx, consulente CX, Certified Happiness Trainer, Certified Customer Experience Professional (CCXP), Insegnante di Yoga della Risata, e co-founder del CXPA Network olandese. Il sogno di Rosaria è quello di portare più felicità e connessione nel mondo. Per aiutare a realizzare il suo sogno, dopo oltre 12 anni in vari ruoli tra vendite, miglioramento aziendale, e-commerce e Customer Experience per aziende leader come Forrester, Stream, Adobe e Philips, nel 2013 ha fondato Wow Now per ispirare e aiutare le aziende a scegliere, progettare e offrire esperienze WOW che arricchiscono la vita e che contribuiscono alla FELICITÀ di tutti!

Rosaria è co-autrice con Stan Phelps di Yellow Goldfish, un libro che illustra nove modi in cui le aziende possono favorire la crescita, la produttività e la prosperità, contribuendo alla felicità di dipendenti, clienti e società e di una serie di libri artistici e di ispirazione tra cui Il Mio Circolo di Amicizie e Pillole di Saggezza per Nutrire il Cuore.

Originariamente di Caserta, vive nei Paesi Bassi con suo marito e due figli.

Opzione 2 – 350 parole

Rosaria Cirillo Louwman è relatrice TEDx, consulente CX, Certified Happiness Trainer, Certified Customer Experience Professional (CCXP), Insegnante di Yoga della Risata, e co-founder del CXPA Network olandese. Il sogno di Rosaria è quello di portare più felicità e connessione nel mondo. Per aiutare a realizzare il suo sogno, dopo oltre 12 anni in vari ruoli tra vendite, miglioramento aziendale, e-commerce e Customer Experience per aziende leader come Forrester, Stream, Adobe e Philips, nel 2013 ha fondato Wow Now per ispirare e aiutare le aziende a scegliere, progettare e offrire esperienze WOW che arricchiscono la vita e che contribuiscono alla FELICITÀ di tutti!

Fin dalla fondazione di Wow Now, ha fornito consulenza e ispirazione a grandi multinazionali come Wolters Kluwer, Heidelberg Drukmachines, e Engels e Völkers, nonché a medie aziende in rapida crescita come CustomerGauge, Cleeng e Voiceworks e molte altre società, tra cui KPN, Nutricia, Aegon, Hello Customer, T-mobile, ING, UBM e MilkyMap in relazione all’esperienza e la felicità dei clienti attraverso la sua consulenza, seminari, masterclass e conferenze pubbliche.

Rosaria è stata relatrice sul concetto di Crescita guidata dalla felicità durante eventi pubblici come il TEDx Tor Vergata a Roma, in Italia, il World Happiness Summit a Sant Miguel de Allende, in Messico, e il Workshop Internazionale sulla Scienza della Felicità all’ITT Kharagpur, in India. Ha partecipato a più di 40 eventi aziendali in cui ha gestito seminari NPS, mappature dei percorsi dei clienti, e innumerevoli presentazioni sul tema della Customer Experience. Ha anche facilitato sessioni di pittura intuitive, durante gli off-site dei suoi clienti.

Rosaria è anche l’autrice di Yellow Goldfish, un libro che illustra nove modi in cui le aziende possono favorire la crescita, la produttività e la prosperità, contribuendo alla felicità di dipendenti, clienti e società e di una serie di libri artistici e di ispirazione tra cui Il Mio Circolo di Amicizie e Pillole di Saggezza per Nutrire il Cuore.

Originaria di Caserta, si è laureata con lode a Roma con un Master in Economia a TorVergata e nel 2002 si è trasferita nei Paesi Bassi, dove lavora e vive con suo marito e due figli.

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Two different versions of three different photos are provided for your convenience. Feel free to use the image most fitting your communication style and format.