Wow Now Resources about Happiness, CX (Customer Experience) and NPS
At Wow Now we stand for Happiness Driven Growth, through Customer and Employees Experience and we have wide background on driving change through VOC (Voice of Customer) and NPS (Net Promoter System) Programs, turning data into insight into actions and results. Since the start I have written several (in-depth) blogs about these topics. It’s a wealth of information very useful if you wish to take your knowledge about these topics to a higher level. Here you will find them all in one place for your convenience. Happy reading and watching.
Wow Now resources about Happiness and Emotions
Yellow Goldfish blog series (6 blogs with highlights from Yellow Goldfish book)
Wow Now Blogs and resources about NPS
Coming soon: NPS Methodology Series: HOW of NPS Program
Coming soon: NPS Methodology Series: The BUT of NPS
Wow Now Blogs about CX & Customer Service
- CX Strategy (guest post edited by Nienke Bloem)
- Customer Understanding (guest post edited by Rosaria Cirillo)
- Design, Improvement and Innovation (guest post edited by Rosaria Cirillo)
- Measurement (guest post edited by Rosaria Cirillo)
- Governance (guest post edited by Nienke Bloem)
- Culture (guest post edited by Nienke Bloem)
Wow Now Presentations
TEDx Talk. Happiness Driven Growth: a new business model that is life enriching.
This video was recorded during TedxTorvergata in Rome in May 2016
Yellow Goldfish Keynote: Why Happiness and Yellow Goldfish, What and How of Happiness Driven Growth
This video was recorded during Think Outside The Bowl event in
Customer Centricity through Voice of The Customer (NPS specific part starting at minute 20)
Third Parties Resources
Happiness Studies Academy by Tal Ben-Shahar
Wholebeing Institute by Tal Ben-Shahar
Emotional Intelligence by Marjolein van Eersel
CX Journey blog by Annette Franz, CCXP
Customer Experience Matters by Temkin Group
CXpert blog by Ben Motteram
Customer Bliss blog by Jeanne Bliss
Customer Strategy blog by Maurice Fitzgerald
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