Wow Now Resources about Happiness, HCX (Human-Centered and Happiness-Contributing Experience) and NPS
At Wow Now we stand for Happiness Driven Growth, through Customer and Employee experiences which are Human-Centered and Happiness-Contributing (hence we see HCX as the future of CX – Customer Experience)
We have a long history of driving change through VOC (Voice of Customer) and NPS (Net Promoter System) Programs, turning data into insight into actions and results. Since 2017 we also started exploring more in depth the Science of Happiness and how it can be leveraged and applied in business to design and deliver HCX. Since we have written several (in-depth) blogs and delivered a number of keynotes about these topics, on this page we collected the main ones all in one place for your convenience. It’s a wealth of information very useful if you wish to explore new topics or to take your knowledge about these topics to a higher level. Happy reading and watching.
Wow Now resources about Happiness and Emotions
Yellow Factor blog series (6 blogs with highlights from Yellow Factor & Yellow Goldfish books)
Wow Now Blogs about H-CX & Customer Service
- CX Strategy (guest post edited by Nienke Bloem)
- Customer Understanding (guest post edited by Rosaria Cirillo)
- Design, Improvement, and Innovation (guest post edited by Rosaria Cirillo)
- Measurement (guest post edited by Rosaria Cirillo)
- Governance (guest post edited by Nienke Bloem)
- Culture (guest post edited by Nienke Bloem)
Wow Now Blogs and resources about NPS
Coming soon: NPS Methodology Series: HOW of NPS Program
Coming soon: NPS Methodology Series: The BUT of NPS
Wow Now Presentations
On our YouTube playlist Wow Now Talks you can find multiple videos of keynotes, guest lectures, and webinars we have done on the topics of Happiness, CX, NPS, and Personal Development. Here you find a selection of three keynotes.
TEDx Talk. Happiness Driven Growth: a new business model that is life-enriching.
This video was recorded during TedxTorvergata in Rome in May 2016 and it was my very first public talk on a real stage with an audience of a few hundreds of people.
Yellow Goldfish Keynote: Why Happiness and Yellow Goldfish, What and How of Happiness Driven Growth
This video was recorded during Think Outside The Bowl event in US in August 2018 just before the launch of our book Yellow Goldfish.
Customer Centricity through Voice of The Customer (NPS specific part starting at minute 20)
Third Parties Resources
Happiness Studies Academy by Tal Ben-Shahar
Wholebeing Institute by Tal Ben-Shahar
Emotional Intelligence by Marjolein van Eersel
CX Journey blog by Annette Franz, CCXP
Customer Experience Matters by Temkin Group
CXpert blog by Ben Motteram
Customer Bliss blog by Jeanne Bliss
Customer Strategy blog by Maurice Fitzgerald