Wow Now Resources about Happiness, HCX (Heart-Centered, Human-Centric, and Happiness-Contributing Experience), and NPS

At Wow Now we stand for Happiness Driven Growth, through Customer and Employee experiences that are Human-Centered and Happiness-Contributing (hence we see HCX as the future of CX – Customer Experience)

We have a long history of driving change through VOC (Voice of Customer) and NPS (Net Promoter System) Programs, turning data into insight into actions and results. Since 2017 we also started exploring more in-depth the Science of Happiness and how it can be leveraged and applied in business to design and deliver HCX. Since we have written several (in-depth) blogs and delivered several keynotes about these topics, on this page we collected the main ones all in one place for your convenience. It’s a wealth of information that is very useful if you wish to explore new topics or to take your knowledge about these topics to a higher level. Happy reading and watching.

Wow Now Presentations

On our YouTube playlist Wow Now Talks you can find multiple videos of keynotes, guest lectures, and webinars we have done on the topics of Happiness, CX, NPS, and Personal Development. Here you find a selection of three keynotes.

TEDx Talk. Happiness Driven Growth: a new business model that is life-enriching.

This video was recorded during TedxTorvergata in Rome in May 2016 and it was my very first public talk on a real stage with an audience of a few hundreds of people. 


Yellow Goldfish Keynote: Why Happiness and Yellow Goldfish, What and How of Happiness Driven Growth

This video was recorded during Think Outside The Bowl event in US in August 2018 just before the launch of our book Yellow Goldfish.

Customer Centricity through Voice of The Customer (NPS specific part starting at minute 20)

This video was recorded during Hello Customer Breakfast Session in Amsterdam on June 2016. You can read more about this session in this blog post from Hello Customer:  The future of retail. A Recap from our Breakfast Session in Amsterdam

Third Parties Resources

Happiness Studies Academy by Tal Ben-Shahar

Wholebeing Institute by Tal Ben-Shahar

Emotional Intelligence by Marjolein van Eersel

CX Journey blog by Annette Franz, CCXP

Customer Experience Matters by Temkin Group

CXpert blog by Ben Motteram

Customer Bliss blog by Jeanne Bliss

Customer Strategy blog by Maurice Fitzgerald

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