The last 3 years have been tough! Working from home has taken a massive toll on all of us with reduced physical and social activities, increased stress, loneliness, and burnout.
Chances are, you often ask yourself “how do I take care of my well-being with the limited time and resources I have? And where do I even start?”
Take a step towards improving your well-being and nurturing your happiness. Join my open programs and my free Laughter session on Zoom
After 13 years in corporate in various customer experience roles at leading companies like Forrester Research, Adobe, and Philips, since 2014 I’ve been advising companies and training international professionals on improving Customer Experience, while deepening my knowledge in Happiness and Positive Phycology. Understanding emotions and building empathy capabilities are key competencies in designing and delivering remarkable customer and employee experiences.
Also, like everyone, I’ve had my share of struggles in my professional and personal life, and my personal wellbeing always impacted my professional performance. This is why I’ve taken lessons from burnout and mental health issues and invested in recovery and learning first, and now I share my knowledge and practices in the business world, evangelizing the key role of happiness and wellbeing in business too. The Science of Happiness, Positive Psychology, Non-Violent Communication, Mindfulness, and Intuitive Painting have been game-changers for my personal well-being. Daily practices of laughter yoga, qigong, and heart coherence boost my energy and happiness. You can learn about me and my journey here.
Combining my CX and Happiness knowledge, I created the Happiness Driven Growth Model, a holistic approach that focuses on maximizing the happiness of both employees and customers (so that excellence, profits, and loyalty follow as a result) starting from understanding and nurturing our physical and mental wellbeing as individuals.
Lifelong learning and sharing knowledge are two of my favorite activities. And with these new open programs, I want to support conscious leaders to understand and nurture enriching emotions and make happiness their competitive advantage in business and life.
All our open programs are virtual via Zoom so they can be joined from everywhere in the world without travel time or cost. They are focused on two main goals, each with free and paid options:
FREE OPTION
To make my knowledge and experience accessible to everyone.
FREE weekly laughter session on Zoom
These are short 20 minutes get together during which I share some nuggets of knowledge about the benefits of unconditional Laughter and deep breathing, and then we laugh together for 10-15 minutes, which is the time needed for our brain to release the joy cocktail and dose of happiness chemicals (dopamine, oxytocin, serotonin, and endorphin). Join these free short & fun Laughter sessions to get a burst of energy and laughter.
PAID PROGRAMS
See below more info about the paid sessions/programs and reach out to me if you have any question.
NEW! Certified Laughter Yoga Leader Training
(4×4 hours session) Become a Certified Laughter Yoga Leader Training with our 16 hours of live training via Zoom recognized by Laughter Yoga Academy
1. Stress Buster and Joy Blaster
(6-sessions program) Improve your resilience to everyday challenges with practical knowledge to reduce stress and increase well-being by focusing on your mind, body, and heart.
2. Wellbeing Booster
(6-sessions program) Improve your resilience and well-being, with knowledge and practices to cultivate well-being in five areas (Spiritual, Physical, Intellectual, Relational, and Emotional) using 10 paths
3. Happiness Leadership Mastermind
(7-month program – 11 sessions) Make happiness your competitive advantage. Gain knowledge and practices to simultaneously achieve personal happiness, team motivation & business results, increasing happiness for yourself, your customers, and your employees.
FREE OPTION
FREE VAULT
Plenty of downloadables & tools to support you on your HCX journey to create more Human-Centered and Happiness-Contributing Experiences for yourself and everyone you interact with or design experiences for.
PAID PROGRAMS
Human-Centric & Happiness-Contributing Experience Academy
E-Learning & Blended learning: A complete e-learning program covering content with 8+ hours of videos (5 to 15 minutes each) and providing plenty of exercises, templates, and questions for reflection and action
Did you know that we can influence our physical well-being with laughter, breathing, and heart coherence?
Improve your resilience to everyday challenges with practical knowledge to reduce stress and increase well-being.
This interactive, inspiring, and fun training program has been developed by Rosaria Cirillo with her learning from the Science of Happiness (by Happiness Studies Academy), Laughter Yoga (by Laughter Yoga Academy), HeartMath Resilience Advantage and Heart Coherence studies, Non-Violent Communication (by Marshall Rosenberg), Positive Intelligence Coaching Program (by Shirzad Chamine), and Yoga (by Himalayan Yoga Academy)
You will understand and experience how our hardware elements (Mind, Energy, Body, Heart and Soul) influence our happiness and productivity, and you will:
- ✔ Assess: This program starts & ends with assessments “How do you feel?” & “Sunflower of Happiness” at the start and end of the program; and during each session, we measure the “Laughter Quotient” and the “Resilience Quotient”.
- ✔ Learn about:
- 1. BODY & physiology of Stress: understand good and bad stress, “fight or flight” response versus “rest and digest” state. Meet the special practice and discipline of Laughter Yoga, its benefits on physical and mental health. Stress cocktail and Joy cocktail DOSE (Dopamine, Oxytocin, Serotonin, Endorphin).
- 2. MIND (Thoughts): body-mind 2-ways connection; helpful thinking (reactive, proactive and focus); Positive Intelligence: sage perspective versus saboteurs; Practice PQ reps
- 3. HEARTH (Emotions) & science of happiness: Uncover the 5 Aspects and the 9 factors that affect happiness. Depleting versus enriching emotions and practice our RAIN method. Importance of Heart variability and practice heart coherence.
- 4. ENERGY (Breathing). Role and importance of oxygen. Qi and Chakras. How to use breathing and pranayama to either activate your energy or to reduce your stress.
- 5. SOUL (Silence): understand how Yoga and Meditation combine all the above elements and allow you to move from Doing to Being; role of Contraction and expansion; practice active and still meditation.
- ✔ Do & experience:
- laughter, breathing and meditation exercises: in each session will have small practices of laughter (as active meditation), breathing (as static meditation), and other 3 elements of Joy: Dance, Sing, Play. And experience how Laughter Yoga can help you pursue “health, play, and smile” in daily life.
- One complete session of Yoga, Laughter Yoga and Meditation
- ✔ Share: Share your experience and thoughts with participants.
- ✔ Reflect: Recap of tools learned, and Q & A.
- ✔ Commit: Review what we learned and how we feel; define your commitment to action. Identify your Laughter Accountability Buddy.
PARTICIPANTS
This Program is beneficial for everyone who wants to understand the Physiology of Stress, Emotions, Breathing & Laughter
FOCUS
Your body, mind, heart, and energy, and how they impact your wellbeing
LEARNING OBJECTIVES
- Create resilience to prevent burnout with knowledge and practices that lead to increased energy and motivation, with this complete “learn, share, connect, grow & shine” program based on the Science of Happiness and Laughter Yoga.
- Learn what causes bad stress and what contributes to happiness (physiologically, mentally & chemically).
- Get equipped with skills to reduce stress and improve resiliency to everyday challenges.
- Learn simple habits that lead to increased energy, improved well-being, and more joy at work and in life.
FORMAT
30-40% theory and 70-60% practice. 6 bi-weekly sessions of 90 minutes each over 3 weeks. Virtual via Zoom. The recording is available if you miss one.
WHEN
15:00 to ~16:30 CET, Friday 5-12-19-26 January and 2-9 February 2024 (depending on the main time zone of participants, timing may be adapted)
INVESTMENT
350€ EARLY BIRD (sign up 1 month before start date), REGULAR: 400€
Get this Stress Buster & Joy Blaster!
Did you know that resilience and well-being strategies and practices can be learned?
Improve your resilience to everyday challenges with practical knowledge to reduce stress and increase well-being.
This interactive, inspiring, and fun training program has been developed with the key learning from the Happiness Studies Academy course Rosaria followed with Tal Ben-Shahar and includes also additional learning from Laughter Yoga, HeartMath Resilience Advantage, and Heart Coherence studies. During this program, we will also play the Uppiness Game!
Over six sessions, you will understand and experience different strategies and practices to nurture different areas of their wellbeing, and you will:
- ✔ Assess: This program starts & ends with the SPIRE check-in & “Sunflower of Happiness” assessment at the start and end of the program.
- ✔ Learn happiness: Uncover the science of happiness, the 5 Aspects, and the 9 factors that affect happiness.
- ✔ Learn Positive Psychology: Learn Tal Ben-Shahar’s SPIRE framework (Spiritual, Physical, Intellectual, Relational, and Emotional Well-being).
- ✔ Experience how Breathing, Laughter, and Heart Coherence can impact your daily life.
- ✔ Share: Share your experience and thoughts with participants.
- ✔ Play the “Uppiness Game”: An interactive and fun online game to maximize learning to enhance your and others’ happiness.
- ✔ Reflect: Recap of the tools learned and when to use them. Q & A.
✔ Commit: Lasting change requires action distilled into rituals. The final step is to identify your commitments and determine how to incorporate them into your daily routine.
PARTICIPANTS
This Program is beneficial for everyone who wants to increase their wellbeing and resilience
FOCUS
Your approach to well-being: the 5 keys and 10 paths to wellbeing
LEARNING OBJECTIVES
- Increase personal well-being and understanding of how to increase team well-being.
- Create resilience to prevent burnout with habits that lead to increased energy and motivation.
- Learn 10 different paths and strategies to cultivate Spiritual, Physical, Intellectual, Relational, and Emotional
- Get equipped with Breathing, Heart Coherence, and Laughter practices to reduce stress and improve resiliency
- Learn to leverage positive psychology principles to address daily challenges at work and in life.
- Improve your ability to solve actual workplace challenges with the Uppiness Game session at the end of the course
FORMAT
30-40% theory and 70-60% practice. 6 biweekly sessions of 90 minutes each over 3 or 4 weeks. Virtual via Zoom. The recording is available if you miss one.
WHEN
15:00 to ~16:30 CET, Friday 15-22-29 March and 5-12-19 April 2024 (depending on the main time zone of participants, timing may be adapted)
INVESTMENT
450€ EARLY BIRD (sign up 1 month before start date), REGULAR: 500€
Get this Wellbeing Booster!
ABOUT THE UPPINESS GAME
World-famous Dr. Tal Ben-Shahar and Organizational psychologists Dalia Feldheim and Oren Appel have developed an exciting game for organizations. It is an interactive and fun online game that boosts happiness at work by enabling participants to learn tools and solutions from the sciences of happiness at work and positive psychology. The game is played at virtual tables with 6 participants. You have both individual and collective goals. The personal objective is to collect as many Upper tokens as you can to win. The group objective is to solve as many game challenges as possible. In the beginning, players select their strengths (the game supports both VIA Strengths and Clifton Strengths classification) and get assigned four random cards that represent the solutions they can propose in 4 positive psychology areas:
- Physical solutions
- Intellectual/Mental solutions
- Relational/Social solutions
- Emotional solutions
Strengths and solutions are then used to address two types of challenges:
- Questions – work-related dilemmas that need to be solved.
- Actions – energy-increasing tasks that need to be done.
A game can last 60 to 90 minutes depending on the number of rounds and participants. At the end of the game, there is a debrief session to discuss learning, solutions proposed, and commitment to action.
Nurture your well-being and flourish with our open sessions and programs. Reach out to me if you have any questions
2020 and 2021 have been hard. Has your life and work taken their toll on you in these most challenging times?
As a leader there is so much you need to achieve with limited time and resources. Are you keeping a work-life balance, nurturing personal development while attending to your colleagues’ and customers’ needs?
Perhaps it is parenting or grief, depression and anxiety, or an ADHD diagnosis that pushes your limits? Or, you are a (recovering) type-A personality navigating work and life challenges?
Do you wish there was a magic wand (or a fairy godmother!) that provides you with energy, time, drive, knowledge, practices & steps to achieve personal happiness and team motivation? And the remarkable business results, increased happiness for you, your customers, and employees?
Join this Happiness Leadership Mastermind Program
This Mastermind Program is designed to support conscious and courageous leaders in their Happiness Driven Growth transformation to infuse their personal and professional life with more happiness so that they can generate sustainable profits.
You’ll achieve this by:
- Understanding the Science and Practices of happiness, and
- Learning how to apply them in a sustainable way to improve their customers and employees’ experiences.
In this mastermind program the participants will:
✔ Assess: This program starts & ends with the assessments:
a. “Sunflower of Happiness” (at the individual level) and
b. “Happiness Driven Growth” (at company level).
✔ Learn Happiness: Uncover the Science of Happiness. The five aspects and the nine factors that affect happiness: Health, Autonomy, Purpose, Play, Integrity, Nature, Empathy, Simplicity, and Smile.
✔ Learn Driven Approach: Six Competencies: Define, Research, Innovate, Validate, Execute and Nurture.
✔ Learn about and move across three spaces:
a. Inner Core: Individual
b. Inner Circle: Team (Family, Friends)
c. Outer Circle: Customers, Employees (Community, Society).
✔ Practice happiness: Explore Laughter (as active meditation), Breathing (as static meditation), Inner Smile Meditation, Qigong exercises, and three elements of Joy: Dance, Sing, Play. Participants will also play the online Uppiness Game and/or have one intuitive painting session.
✔ Reflect: Identify ways to drive change at the individual level and within the organization (focusing on the team, customers, employees, or society/community). Uncover and address potential challenges (what gets in the way?)
✔ Commit: During each session, each participant identifies one action or new habit at the individual and organization level to put into practice before the following session. Each participant will have an accountability buddy to share the journey.
✔ Share: There’ll be sharing own experiences and thoughts among the participants.
✔ Grow through 6 stages: Grounding, Reaching-up, Orchestrating, Wowing, Taking Time, and Harvesting.
This Happiness Leadership Mastermind Program is available as an open or in-company option. Here are the details for the Open program.
PARTICIPANTS
✔ Happiness Leadership Mastermind is beneficial for leaders in all business sectors.
✔ Visionary leaders who want to change the way we do business and infuse more happiness in their world (for themselves, and in their inner and outer circles).
✔ Leaders who are eager to master their leadership skills by applying the Science of Happiness in CX, EX, and personal lives.
LEARNING OBJECTIVES
✔ Gain selected knowledge on happiness and on experience management (re-packaged in a way that is digestible and limited to what you need to know) and put them into practice, so you don’t have to worry about figuring it out on your own.
✔ Equip yourself with practical knowledge driven from the Science of Happiness, Laughter Yoga, HeartMath Resilience Advantage and Heart Coherence studies, and my Yellow Goldfish Factor book.
✔ Learn tools and practices to build habits that increase energy and motivation.
Increase personal happiness as an individual, hence higher productivity at work.
✔ Build your resilience to reduce stress, anxiety and burn-out, in a safe learning space.
✔ Measure your journey maturity at the beginning (and end of the program) with the Happiness Driven Growth Assessment and build a related Action Plan.
FORMAT
✔ There’ll be 33% theory, 33% exchange and discussion, and 33% practice.
✔ 11 sessions: two 90 minutes sessions (kick-off and closure) and nine 3-hour sessions every 21 days over 7-month periods, for a total of 30 hours of learning and peer exchange.
✔ Online sessions via Zoom. We use Miro as our virtual wall and co-creation tool.
✔ Dedicated group for continuous exchange on a platform based on participants’ preference (either on Telegram, WhatsApp, Slack or Facebook).
✔ A dedicated monthly time, space, guide & support group to:
✔ Learn more about happiness & #happinessdrivengrowth
✔ Create new habits for each of the nine factors that contribute to our happiness.
WHEN
TIMING: Fridays, from ~13:30 to ~16:30 CET (exact timing to be confirmed depending on the time zone of participants). Kick-off and closure sessions of 90 minutes at beginning and closure. The 3 hours sessions every 21 days. Registrations are available in case you miss a session or part of it.
DATES: Next program will be run in 2024 and dates will be announced in Q4 2023. Email us if you would like to join and want to know next dates
INVESTMENT
ALUMNI & EARLY BIRD DISCOUNT: 2500€ If you sign up before 30 June 2023. Regular: 3000€.
Join the Happiness Leadership MasterMind!
“Great Customer Experiences don’t happen by accident!”
K. Bodine & H. Manning
Wow Now HCX Masterclass is a Certified Training Program
by Customer Institute in 2021
by CXPA in 2017 (former ART Program)
While I still offer the in-company HCX masterclass virtually or in person, as open HCX programs I currently have two options:
- E-learning program on our Wow Now Academy: this includes all the content, frameworks, and exercises developed over the last 10+ years (and certified by CXPA and by Customer Institute Trainers Programs) into self-paced video lessons and connected materials, all available on demand in our e-learning platform. a complete e-learning program covering content with 8+ hours of videos (5 to 15 minutes each) and providing plenty of exercises, templates, and questions for reflection and action. Find out more here
- Blended learning program combining the self-learning on our Wow Now Academy with 6 weekly calls of 1 hour (one on each HCX module) with other participants. Send me an email if you are interested in this option.
“Most meaningful and impactful Customer Experiences are HCX… Human-Centered & Happiness-Contributing Experience”
R. Cirillo
Six HCX competencies
- Define.
- Research.
- Ideate, Innovate, Improve.
- Validate.
- Execute, Empower, Enable
- Nurture.
Six CX disciplines:
- CX Strategy
- Customer Understanding
- Experience Design, Innovation, and Improvement
- Metric, Measurement & ROI
- Organizational Adoption & Accountability
- Discipline: Culture
ONLINE ACADEMY
Learn at your own pace about the 6 CX disciplines and competencies needed to accelerate your HCX journey to create more Human-Centered and Happiness-Contributing Experiences.
ABOUT THE TRAINER
Facilitated by Rosaria Cirillo Louwman
✔ Certified Customer Experience (CCXP) professional with 20 years of experience
✔ Certified Happiness Trainer, Uppiness Game Trainer and Laughter Yoga Teacher
✔ Certified in Design Thinking and NPS2
✔ Founder of CXPA NL
✔ Brings real business cases and a lot of practical examples
✔ Ability to deliver an engaging and fun online learning experience
✔ Has field experience, a hands-on and practical approach.
Nurture your well-being and flourish with our open sessions and programs. Reach out to me if you have any questions