In-company Masterclasses, Ad-hoc session and Keynotes

Topics: Happiness Driven Growth and Customer Experience

YELLOW GOLDFISH is available on Amazon!

YELLOW GOLDFISH book covers nine ways increasing H.A.P.P.I.N.E.S.S. in business can drive G.R.O.W.T.H., productivity and prosperity for everyone.

Happiness Driven Growth & Experience Masterclasses

Rosaria Cirillo Louwman has a strong passion for learning and sharing her knowledge with others. She is a Certified Happiness Trainer, having pursued the Master in Happiness Studies Academy with Tal Ben-Shahar as of May 2018 and completed it on 31 December 2019. She is also a Certified Customer Experience Professional (CCXP – since 2016) & former ART (Authorized Resource Trainer by CXPA from 2016 to 2019 – CXPA has discontinued this certification program as of January 2020), a Net Promoter/NPS2 by Satmetric (2015) and Global CEM Certified Associate by Sampson Lee (2015).

To discuss and plan a dedicated in-company classcontact Rosaria directly. 

Wow Now portfolio includes (and is not limited to) the following topics that can be customized depending on your needs, and covered in formats like masterclasses, workshops, inspiration sessions or short keynotes:

  • Experiencing Happiness and Flow through Intuitive Painting Session: a fun and engaging experiential 3 to 4 hours session to do with your team to experience flow and happiness while exploring a given topic (i.e. gratitude or celebrating past year achievements or envisioning upcoming goals) through intuitive painting 
  • Happiness Driven Growth & Yellow Goldfish Masterclass: covering the Why, What and How of increasing Happiness in Business as your competitive advantage, and the new path to growth, productivity, and prosperity, through creation and delivery of Yellow Goldfish, the little extra that businesses can do to increase Happiness for their customers, employees, and society. Based on the insights from our recently published book Yellow Goldfish and of the Science of Happiness.
  • H-CX Human-Centered & Happiness-Contributing Experience Masterclass combining the Science of Happiness with CX best practices to cover the 6 Disciplines: 1. Vision & Strategy, 2. Human Understanding, 3. Design, Innovation & Improvement, 4. Measurement, 5. Change Enablement, 6. Leadership & Culture. Available as “1-day Intensive” and “2-days Immersive“, as in-company class or as a public class, at your office or at a location fully arranged by us. Initially designed around the 6 CX disciplines from CXPA & Forrester frameworks, this class has been enriched with insights from neuroscience, behavioral economics, and science of happiness, and best practices from our Yellow Goldfish book; it will provide you knowledge, toolkit and frameworks, and support network for your CX profession challenges. Next open class dates are listed below. In-company classes on demand. Contact Rosaria for planning one (availability as of April 2020)
  • (Customer Service) Empathy & Emotional Readiness: covering theory and exercises for your customer service management and team to understand the impact of emotions, to identify and respond to emotions, and to create a connection with your customers

To discuss and plan a dedicated in-company classcontact Rosaria directly. 

Masterclasses testimonials

One word summary from participants to Rosaria Cirillo multiple in-company CX Masterclasses for Wolters Kluwer

“Rosaria’s ability to think along with her customer is amazing. Wow Now-workshops are inspiring, interactive and actionable. I always learn something from her”

Sigrid van Duffel, Customer Loyalty & Engagement Manager, Wolters Kluwer

(About multiple masterclasses and workshops run by Rosaria Cirillo, 2014-2018)

About Rosaria Cirillo H-CX Masterclass 2019

“Built on her extensive professional career with blue-chip players, Rosaria’s masterclass is structured, engaging and memorable. A fine balance between theory, the newest tools and inspiration in the right setting to share with other CX practitioners. A must for anyone looking to take CX to the next level.”

Rebecca Taylor, UX Strategist, MedTech and FinTech (Luscii Healthtech, ABN AMRO)

“Rosaria’s one-day masterclass was intense and inspiring. It was great to have a pressure-cooker-style condensed presentation of the CCXP theory enriched with real-life examples. For those who don’t have a lot of time but want to get a firm base of CX, this is a great way to spice up your knowledge and prepare you for the CCXP”

Eric Nijman, Founder & principal e-business consultant

“Not only is Rosaria’s experience in CX impressive, she also has the ability to energize and motivate while transferring her knowledge base to others with ease. Her industry examples showed us how companies are succeeding by being Human-Centric and contributing to happiness. Highly motivating!”

Lianne Bergeron, Customer Engagement Manager

About Rosaria Cirillo & Nienke Bloem CX Masterclass, Class 2018

“Thanks to this masterclass I passed the CCXP exam with a score of 92%. This was only possible thanks to good class program and the enthusiasm of both trainers. I highly recommend it. Don’t doubt. Just do it!”

Daniel Bogaards CCXP, Customer Experience Manager Thomas Cook

“Very good masterclass! Size of the group is very pleasant, not too big which gave a lot of interaction. Very extensive and applicable content combined with good best practices.”

Erik Triepels CCXP, Customer Experience Manager DLL

“Very inspiring to follow this in-depth master class with a good group of experienced CX managers, and perfect preparation for the CCXP exam.”

Eveliene Olsthoorn CCXP, Managing Partner Customer Excellence bij IBC Change, former ING CX

Pin It on Pinterest

Share This