by Wow Now | Oct 18, 2019 | Customer Experience, CX Day, CX MC Series, Guest post, NPS, Testimonial WK, WK Testimonial |
Guest Post by Elena Brambilla (Legal Software Strategy Director, Wolters Kluwer) who since 2013 has driven WK journey to become customer-driven using NPS as a driver for change and the CX 6 disciplines framework as a catalyst for actions and alignment within a large...
by Rosaria Cirillo | Jul 20, 2017 | Customer Experience, My experience with..., NPS |
Multivlaai birthday cake ordering Past Tuesday 18th was my birthday and my son too. Yep I got to spend a very exciting birthday 5 years ago with a very special gift (a little clone just as stubborn as I am)! Now, as a working parent with a modest creative mind who...
by Rosaria Cirillo | Jul 14, 2017 | NPS, NPS Series |
About this series: I summarise answers to the most frequent and important questions that I saw coming up when it comes to the WHY, WHAT, WHEN, WHO, HOW and BUT of NPS (as Net Promoter System & Spirit, not just Net Promoter Score) so that you can create the program...
by Rosaria Cirillo | Jun 16, 2017 | NPS, NPS Series |
About this series: While advising international clients on how to deploy and drive their NPS program across multiple divisions, countries, business units and touchpoints, a number of questions kept coming up from management and all levels within the organization. In...
by Rosaria Cirillo | Jun 5, 2017 | NPS, NPS Series |
About this series: While advising international clients on how to deploy and drive their NPS program across multiple divisions, countries, business units and touchpoints, a number of questions kept coming up from management and all levels within the organization. In...
by Rosaria Cirillo | Mar 6, 2017 | Customer Experience, Happiness, Inspiration, News, NPS, Tedx Happiness |
Watch the TEDx talk: Happiness Driven Growth: a new model of business that is life-enriching On May 7th, 2016, I was honored to have the chance to give a Tedx talk at Tor Vergata in Rome, the University I graduated from with a Master in Business Economics in 2002....
A (little Italian) sunshine of energy, enthusiasm, and passion, with a mission to bring more happiness in the world one interaction at the time, the business world being my chosen playground!Â
I inspire and empower conscious leaders to nurture their happiness (moving from depleting to enriching emotions) and to move from depleting to enriching experiences, choosing, designing, and delivering WOW life-enriching interactions that contribute to everyone’s HAPPINESS, so they can achieve business and personal prosperity, making happiness their competitive advantage 
