by Rosaria Cirillo | Apr 13, 2016 | Customer Experience, Frameworks, NPS |
What does it take to run a successfully NPS journey towards customer excellence? How do we move from NPS (score obsession) to Customer Experience focus? How do we use NPS to accelerate our journey towards becoming a Customer Experience driven company? What do we need...
by Rosaria Cirillo | Sep 17, 2015 | Conferences, NPS |
Satmetrix is a SaaS (software-as-a-service) based software solution that helps clients managing and improving overall customer experience, by collecting continuous and actionable customer insight. They are the co-creator of the Net Promoter ® methodology and, every...
by Rosaria Cirillo | Jan 23, 2015 | Customer Experience, Frameworks, My view of..., NPS |
The first step of the Net Promoter Score (NPS) journey: data collection You have chosen to implement Net Promoter Score (NPS) in your company and ensured everyone involved is familiar with the “10 basics things to know about NPS”. You have then made sure you worded...
by Rosaria Cirillo | Nov 30, 2014 | Conferences, Inspiration, NPS, Quotes |
CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences, empowering them to measure NPS, gain actionable insight from customer input and close the loop with immediate follow-up towards the customer. As responsible for Philips...
by Rosaria Cirillo | Nov 24, 2014 | NPS |
Note:Â this blog post originally appeared on Wow Now blog in June 2014. On Saturday 22 November 2014, the decline of childcare industry was again in the Dutch news, and that prompted me to re-publish this post. Below a graph from the article showing the number of...
by Rosaria Cirillo | Nov 7, 2014 | NPS |
In my previous post “10 basics things to know about what is NPS”, #2 was about “How is NPS calculated.” NPS is calculated asking the customer the “ultimate question”: “Based on your experience with X, how likely are you to recommend Y to Z?” What I didn’t elaborate...
A (little Italian) sunshine of energy, enthusiasm, and passion, with a mission to bring more happiness in the world one interaction at the time, the business world being my chosen playground!Â
I inspire and empower conscious leaders to nurture their happiness (moving from depleting to enriching emotions) and to move from depleting to enriching experiences, choosing, designing, and delivering WOW life-enriching interactions that contribute to everyone’s HAPPINESS, so they can achieve business and personal prosperity, making happiness their competitive advantage 
