by Wow Now | Oct 24, 2019 | Customer Experience, CX MC Series, CXPA, Guest post |
Guest post by Lianne Bergeron, who shares her experience as participant of the 1-day-intensive H-CX (Human-Centered Happiness-Contributing) Customer Experience Masterclass in May 2019. I arrive in Zaandam bright and early on Monday morning. As I walk into the...
by Wow Now | Oct 18, 2019 | Customer Experience, CX Day, CX MC Series, Guest post, NPS, Testimonial WK, WK Testimonial |
Guest Post by Elena Brambilla (Legal Software Strategy Director, Wolters Kluwer) who since 2013 has driven WK journey to become customer-driven using NPS as a driver for change and the CX 6 disciplines framework as a catalyst for actions and alignment within a large...