by Wow Now | Oct 18, 2019 | Customer Experience, CX Day, CX MC Series, Guest post, NPS, Testimonial WK, WK Testimonial |
Guest Post by Elena Brambilla (Legal Software Strategy Director, Wolters Kluwer) who since 2013 has driven WK journey to become customer-driven using NPS as a driver for change and the CX 6 disciplines framework as a catalyst for actions and alignment within a large...
by Rosaria Cirillo | Sep 18, 2019 | Happiness, Happiness Driven Growth, Yellow Goldfish Series |
Yellow Goldfish blog series There should one ultimate driving metric in business (and life) and that’s Happiness. A Yellow Goldfish is anytime a business does a little extra to contribute to the happiness of its customers, employees, or society. Based on nearly 300...
by Rosaria Cirillo | Sep 16, 2019 | Happiness, Happiness Driven Growth, Yellow Goldfish Series |
Yellow Goldfish blog series There should one ultimate driving metric in business (and life) and that’s Happiness. A Yellow Goldfish is anytime a business does a little extra to contribute to the happiness of its customers, employees, or society. Based on nearly 300...
by Rosaria Cirillo | Sep 11, 2019 | Happiness, Happiness Driven Growth, Yellow Goldfish Series |
Yellow Goldfish blog series There should one ultimate driving metric in business (and life) and that’s Happiness. A Yellow Goldfish is anytime a business does a little extra to contribute to the happiness of its customers, employees, or society. Based on nearly 300...
by Rosaria Cirillo | Sep 9, 2019 | Happiness, Happiness Driven Growth, Yellow Goldfish Series |
Yellow Goldfish blog series There should one ultimate driving metric in business (and life) and that’s Happiness. A Yellow Goldfish is anytime a business does a little extra to contribute to the happiness of its customers, employees, or society. Based on nearly 300...
by Rosaria Cirillo | Sep 2, 2019 | Happiness, Happiness Driven Growth, Yellow Goldfish Series |
Yellow Goldfish blog series There should one ultimate driving metric in business (and life) and that’s Happiness. A Yellow Goldfish is anytime a business does a little extra to contribute to the happiness of its customers, employees, or society. Based on nearly 300...
A (little Italian) sunshine of energy, enthusiasm, and passion, with a mission to bring more happiness in the world one interaction at the time, the business world being my chosen playground!Â
I inspire and empower conscious leaders to nurture their happiness (moving from depleting to enriching emotions) and to move from depleting to enriching experiences, choosing, designing, and delivering WOW life-enriching interactions that contribute to everyone’s HAPPINESS, so they can achieve business and personal prosperity, making happiness their competitive advantage 
