About this series: I summarise answers to the most frequent and important questions that I saw coming up when it comes to the WHY, WHAT, WHEN, WHO, HOW and BUT of NPS (as Net Promoter System & Spirit, not just Net Promoter Score) so that you can create the program... Read More
About this series: While advising international clients on how to deploy and drive their NPS program across multiple divisions, countries, business units and touchpoints, a number of questions kept coming up from management and all levels within the organization. In... Read More
Satmetrix is a SaaS (software-as-a-service) based software solution that helps clients managing and improving overall customer experience, by collecting continuous and actionable customer insight. They are the co-creator of the Net Promoter ® methodology and, every... Read More
The first step of the Net Promoter Score (NPS) journey: data collection You have chosen to implement Net Promoter Score (NPS) in your company and ensured everyone involved is familiar with the “10 basics things to know about NPS”. You have then made sure you worded... Read More
More and more companies are adopting the Net Promoter Score as the corporate metric. Here are ten key things to know about what is NPS (Net Promoter Score or Net Promoter System) What NPS stands for. NPS usually stands for Net Promoter Score, but it can also relate to... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.