Guest Post by Elena Brambilla (Legal Software Strategy Director, Wolters Kluwer) who since 2013 has driven WK journey to become customer-driven using NPS as a driver for change and the CX 6 disciplines framework as a catalyst for actions and alignment within a large... Read More
18.12.2013 -18.12.2016! It seems incredible that my baby Wow Now is turns three years old today! Three years since I walked in the KvK as individual and I came out as a registered business owner! Almost (!) comparable to when – also this month but six years ago – I... Read More
Web Summit is Europe’s largest festival of ideas and has been called “Davos for geeks.” Founded in 2010, this year’s Web Summit, which runs from Tuesday until Thursday this week in Ireland, is hosting more than 20,000 attendees and guests. Also today I run my “Web... Read More
Dublin Web Summit in November is Europe’s largest festival of ideas and has been called “Davos for geeks.” Founded in 2010 when it first had 400 attendees, this year’s Web Summit is hosting more than 20,000 attendees and guests. The schedule runs over 3 days (day... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.