by Rosaria Cirillo | Feb 23, 2016 | Customer Experience, My take on... |
About our series Branded Customer Experience Management methodology by Sampson Lee This is part II of a two-post series about Branded Customer Experience Management methodology by Sampson Lee. In the first part of this series, I discussed using eight key takeaways... Read More
by Rosaria Cirillo | Dec 4, 2015 | Customer Experience, My take on... |
What is “Branded Customer Experience Management” by Sampson Lee and how can you benefit from it to design and deliver an exceptional customer experience? This post summarises my key takeaways from the Global CEM* training and certification obtained earlier... Read More