Welcome to Wow Now BlogInsights on customer experience, digital and personal growth through mindfulness & creativity
Welcome on my blog!
I’m Rosaria Cirillo Louwman, Italian, passionate and enthusiastic mother of two boys (3 & 5 years old), married to a Dutch man, living in the Netherlands since 2002 and founder of Wow Now since 2013.
You can read more about this blog here. In short, it will cover three main areas and many of their sub-areas:
1. Customer Experience, Customer Happiness and all things Net Promoter – NPS journey
3. Inspiration & Personal Growth, mostly about Non Violent Communication, Mindfulness & Creativity
I hope your reading here will be meaningful and valuable to you and I look forward to starting a conversation with you about it.
Smiling regards, Rosaria
In this third post of the CX Framework series, we dive into CX discipline Experience Design, Improvement & Innovation.
This competency is about having clear repeatable processes and frameworks in place to design the customer experience you want to deliver or redesign the one you are currently offering. This blog series contains highlights about all the 6 CX disciplines that represent the CXPA Framework around which the CCXP exam is structured and that are covered in the CX Masterclass delivered by Rosaria Cirillo and Nienke Bloem.
In this second post of the CX Framework series, we discuss a critical CX element: understanding your customers’ emotions and (buying) behaviour. This blog series contains highlights about all the 6 CX disciplines covered in the CX Masterclass delivered by Rosaria Cirillo and Nienke Bloem and that represent the CXPA Framework around which the CCXP exam is structured.read more
The CX Framework series contains highlights about all the 6 CX disciplines covered in the CX Masterclass delivered by Rosaria Cirillo and Nienke Bloem. The CCXP exam is structured around this CXPA CX Framework. In this first post of the series we dive into the CX Strategy which is fundamental when it comes to creating great customer experienceread more
CX Day is a global celebration of the companies and professionals that create great experiences for their customers. This event was started 5 years ago by the Customer Experience Professionals Association (CXPA).
In 2017 we celebrate CX Day on Tuesday, October 3, 2017, and in The Netherlands we have a very Dutch celebration at the SS Rotterdam. Join us!
A post from my daily life as working mother about the key experiences and learning I had from this year birthdayread more
In this third post of the NPS series we talk about five questions you need to answer to decide if NPS is the correct methodology for the Customer Understanding you are looking to gain, and also who to survey to gain said understanding, so that you can create the program that most makes sense and brings value to your specific context & needs, and/or gradually expand it with new surveys, and surveying larger or different company segments.read more
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