CustomerGauge is a software-as-a-service platform that helps clients improve customer experiences, empowering them to measure NPS, gain actionable insight from customer input and close the loop with immediate follow-up towards the customer. As responsible for Philips... Read More
Note: this blog post originally appeared on Wow Now blog in June 2014. On Saturday 22 November 2014, the decline of childcare industry was again in the Dutch news, and that prompted me to re-publish this post. Below a graph from the article showing the number of... Read More
In my previous post “10 basics things to know about what is NPS”, #2 was about “How is NPS calculated.” NPS is calculated asking the customer the “ultimate question”: “Based on your experience with X, how likely are you to recommend Y to Z?” What I didn’t elaborate... Read More
More and more companies are adopting the Net Promoter Score as the corporate metric. Here are ten key things to know about what is NPS (Net Promoter Score or Net Promoter System) What NPS stands for. NPS usually stands for Net Promoter Score, but it can also relate to... Read More
Welcome on my blog! I’m Rosaria Cirillo Louwman, Italian, passionate and enthusiastic mother of two kids, married to a Dutch man and living in the Netherlands since 2002. I have been passionate about consumer technology ever since I can remember, having my first... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.