by Rosaria Cirillo | Jul 14, 2017 | NPS, NPS Series |
About this series: I summarise answers to the most frequent and important questions that I saw coming up when it comes to the WHY, WHAT, WHEN, WHO, HOW and BUT of NPS (as Net Promoter System & Spirit, not just Net Promoter Score) so that you can create the program...
by Rosaria Cirillo | Jun 16, 2017 | NPS, NPS Series |
About this series: While advising international clients on how to deploy and drive their NPS program across multiple divisions, countries, business units and touchpoints, a number of questions kept coming up from management and all levels within the organization. In...
by Rosaria Cirillo | Jun 5, 2017 | NPS, NPS Series |
About this series: While advising international clients on how to deploy and drive their NPS program across multiple divisions, countries, business units and touchpoints, a number of questions kept coming up from management and all levels within the organization. In...
by Rosaria Cirillo | May 3, 2017 | Conferences, Happiness, Happiness Driven Growth |
“The World needs new lenses to understand growth so that humans and societies can thrive.Happiness is a human right and a life choice.Feel, Understand and Act.”Luis Gallardo, Founder of World Happiness Summit – Wohasu – and World Happiness Foundation My...
by Rosaria Cirillo | Mar 6, 2017 | Customer Experience, Happiness, Inspiration, News, NPS, Tedx Happiness |
Watch the TEDx talk: Happiness Driven Growth: a new model of business that is life-enriching On May 7th, 2016, I was honored to have the chance to give a Tedx talk at Tor Vergata in Rome, the University I graduated from with a Master in Business Economics in 2002....
by Rosaria Cirillo | Feb 15, 2017 | Customer Experience |
From Obama to Trump through the Dakota pipeline: the opportunities organizations used or missed to connect with their customers and the key lessons you can take and apply in your company With so much going on in the last month, it has been hard deciding where to put...