About our series Branded Customer Experience Management methodology by Sampson Lee This is part II of a two-post series about Branded Customer Experience Management methodology by Sampson Lee. In the first part of this series, I discussed using eight key takeaways... Read More
What is “Branded Customer Experience Management” by Sampson Lee and how can you benefit from it to design and deliver an exceptional customer experience? This post summarises my key takeaways from the Global CEM* training and certification obtained earlier... Read More
Who is Marshall Rosenberg, what is NonViolent Communication and why I believe this could strongly benefit not only every customer experience professional but anyone wanting to meaningfully and peacefully interact with someone else? What is NonViolent Communication and... Read More
Satmetrix is a SaaS (software-as-a-service) based software solution that helps clients managing and improving overall customer experience, by collecting continuous and actionable customer insight. They are the co-creator of the Net Promoter ® methodology and, every... Read More
“Customer Happiness & Employee Engagement are an Art: tools, techniques knowledge, teamwork, and creativity can generate the most extraordinary results!”, Rosaria Cirillo Louwman At the end of last year, one of my graphic designer collaborators,... Read More
TedxAmsterdamWomen 2015: a unique event! https://wownow.eu/wp-content/uploads/2015/06/TEDxAmsWomen-low-res.mp4 This year I had the – almost magic – luck of being selected to attend TedxAmsterdamWomen and of the event being on a day when I could... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.