I spoke about Happiness Driven Growth, a revolutionary business model that companies can and should pursue, and a concept that I have been championing for quite some time now. Today I can happily share with you the video of the talk which has just been published on the Tedx channel.
Revenue & growth are consequences of customer choices, which are driven by their happiness. So why is it that when it comes to business & customers, our goal is to maximize loyalty and profit rather than to maximize overall happiness, of customers and employees?
When companies focus on improving Customer Experience, they achieve higher revenue, loyalty, word of mouth, and even lower costs, ultimately driving profits & business growth. What if these benefits could be boosted thanks to a more meaningful purpose?
Happiness Driven Growth business model is the answer.
Watch my TEDx talk where I elaborate about why companies should have a growth model driven by happiness, instead of one based on loyalty and profit.
Now looking forward to hearing from you… Does my message resonate with you? Which world would you rather live in?
Let us know in the comments and let’s get a conversation started.
** If you would like to know more about how to pursue Happiness Driven Growth in your company or would like us to deliver an engaging talk about it at your event, get in touch.
*** If you would like to know more about Yellow Goldfish find more info and links to various Amazon/Kindles stores here.
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