My announcement for Yellow Goldfish Book launch today was going to be slightly different then what you see in the banner collage image until this morning I sat to finalize it before sending out my newsletter. And then, just like we describe on page 242 of the book... Read More
“The World needs new lenses to understand growth so that humans and societies can thrive. Happiness is a human right and a life choice. Feel, Understand and Act.” Luis Gallardo, WoHaSu Founder My mission is to raise the awareness of the role of happiness, not only on... Read More
In May 2016 I gave a Tedx talk at Tor Vergata in Rome, the University I graduated from with a Master in Business Economics in 2002. TedxTorvergataU 2016 had the theme “New Models of Life. Resist the Usual. Be Unexpected”. I spoke about Happiness Driven Growth, a... Read More
Relaxing on the couch this Sunday afternoon, I open Facebook to share some holidays pictures and the first thing I notice in my news feed wall is that three friends have shared the same video with comments like “best laugh ever”. I’m intrigued and... Read More
Who is Marshall Rosenberg, what is NonViolent Communication and why I believe this could strongly benefit not only every customer experience professional but anyone wanting to meaningfully and peacefully interact with someone else? What is NonViolent Communication and... Read More
“Customer Happiness & Employee Engagement are an Art: tools, techniques knowledge, teamwork, and creativity can generate the most extraordinary results!”, Rosaria Cirillo Louwman At the end of last year, one of my graphic designer collaborators,... Read More
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.