My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.
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- H-CX Masterclass: the participant experience
- Wolters Kluwer CX Transformation journey and CX day role in developing customer centric culture
- Yellow Goldfish series #6: Yellow Goldfish Top Five Takeaways
- Yellow Goldfish series #5: Drive Happiness G.R.O.W.T.H. in Six Stages
- Yellow Goldfish series #4: Brief overview of happiness trailblazers and examples covered in Yellow Goldfish