by Rosaria Cirillo | Nov 6, 2017 | Customer Experience, CX MC Series |
Understanding your customers Rational and Emotional sides Customer understanding is essential in determining how you can design and provide products/services and experiences that fulfill customer needs, so you can deliver top-class customer service, improve loyalty...
by Wow Now | Nov 2, 2017 | Customer Experience, CX MC Series |
How your CX Strategy is fundamental when it comes to customer success.Delivering an excellent Customer Experience isn’t just about having friendly people in your customer care and instructing them to treat the customer as king. Creating great customer experiences is...