This e-book provides an overview of:
- Why Happy Customers and Happy Employees matter and why the next competitive advantage is Happiness Driven Growth.
- What is Happiness and what is Customer Experience.
- How can you create and deliver WOW customer experiences and how can you then measure what matters and drive improvements from customers feedback, empowering you with sample frameworks to take your CEXP and NPS Journey to a whole new level: Happiness Driven Growth.
If you would like to watch the Tedx Talk in which we introduce our Happiness Driven Growth vision, click here
If you would like to download a high resolution pdf version of the “Why, What and How of Happiness Driven Growth” booklet you can do so here.