From report “Focus On Customer Experience, Not CRM”, Forrester Research, September 2002
Figure 2 2015_0123 NPS score explained with customer hierarchy of needs & resolution time
About Me
A (little Italian) sunshine of energy, enthusiasm, and passion, with a mission to bring more happiness in the world one interaction at the time, the business world being my chosen playground!
I inspire and empower conscious leaders to nurture their happiness (moving from depleting to enriching emotions) and to move from depleting to enriching experiences, choosing, designing, and delivering WOW life-enriching interactions that contribute to everyone’s HAPPINESS, so they can achieve business and personal prosperity, making happiness their competitive advantage Certifications:
Member of:
