Jørgen Bo Christensen, SimCorp, about Creating Loyalty
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.
Subscribe to Blog via Email
Asana Best Practices CEXP culture Customer centricity Customer Experience customerexperience customer journey mapping Customer Understanding CX CX Design CX Framework CX Masterclass CXPA design thinking differentiation Dropbox Emotions Happiness happinessdrivengrowth happinessinbusiness happinessmatters Inspiration Learning Measurement methodology Nest Net Promoter Net Promoter Score Net Promoter System NPS NPS series personal growth Quotes resilience resources Reviews self-growth Survey Tedx Twitter Voice of Customer Web Summit YellowGoldfish YellowGoldfishbook