Adam Dorrell, CustomerGauge, sharing NPS insight about how quickly customers reply to survey and challenging about how quickly companies reply to that feedback (when they do)
My mission is to bring more happiness into the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that "happiness is when what we think, what we say, what we do, what we feel, and WHAT WE EXPERIENCE are in harmony", hence I want to make our experiences as customers and employees have the highest contribution possible to our happiness.
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