by Rosaria Cirillo | Nov 13, 2017 | Customer Experience, CX MC Series |
How to shape your CX design & change process Once you have determined what your Customer Experience strategy should look like and you have good Customer Understanding, you will need to shape your CX design: having clear repeatable processes and frameworks in place...
by Rosaria Cirillo | Nov 6, 2017 | Customer Experience, CX MC Series |
Understanding your customers Rational and Emotional sides Customer understanding is essential in determining how you can design and provide products/services and experiences that fulfill customer needs, so you can deliver top-class customer service, improve loyalty...
by Wow Now | Nov 2, 2017 | Customer Experience, CX MC Series |
How your CX Strategy is fundamental when it comes to customer success.Delivering an excellent Customer Experience isn’t just about having friendly people in your customer care and instructing them to treat the customer as king. Creating great customer experiences is...
by Rosaria Cirillo | Jul 20, 2017 | Customer Experience, My experience with..., NPS |
Multivlaai birthday cake ordering Past Tuesday 18th was my birthday and my son too. Yep I got to spend a very exciting birthday 5 years ago with a very special gift (a little clone just as stubborn as I am)! Now, as a working parent with a modest creative mind who...
by Rosaria Cirillo | Mar 6, 2017 | Customer Experience, Happiness, Inspiration, News, NPS, Tedx Happiness |
Watch the TEDx talk: Happiness Driven Growth: a new model of business that is life-enriching On May 7th, 2016, I was honored to have the chance to give a Tedx talk at Tor Vergata in Rome, the University I graduated from with a Master in Business Economics in 2002....
by Rosaria Cirillo | Feb 15, 2017 | Customer Experience |
From Obama to Trump through the Dakota pipeline: the opportunities organizations used or missed to connect with their customers and the key lessons you can take and apply in your company With so much going on in the last month, it has been hard deciding where to put...