Estimated reading time: 5 minutes

Page 242 Yellow Goldfish book by Stan Phelps and Rosaria Cirillo Louwman

My announcement for Yellow Goldfish Book launch today was going to be slightly different then what you see in banner and collage image till this morning I sat to finalize it before sending out my newsletter. And then, just like we describe on page 242 of the book that someone in Qualtrics CEO Ryan’s Smith’s team said just when they were ready to sign The Utah Jazz jersey, a voice in my head went “Hey, if you are really serious about cancer research and what today means to you, why don’t you put 5 For The Fight everywhere possible and tell the whole story?”. So little by little this photo collage took shape as the announcement image, the text of my newsletter started to change and the rest of the story started appearing on my social media announcements, number of characters allowing so. Then as people (even some I don’t know on IG) started sharing how touched they were, I decided to share the whole story also in a blog post (yeah to no characters limits). So here it is.

18 September is a very special day for me. Is the day my parents married 42 years ago and it’s my father birthday. My father was an Italian (and Latin and Greek) professor and he taught me the love of learning and sharing knowledge, the value of smiling, the importance of being grateful and having faith, and he instilled in me the Don Bosco teaching that sanctity is about being happy and doing good to everyone. He would have turned 71 today and during his last birthday together 8 years ago in Italy (two days before leaving him to return to the Netherlands without knowing if I would ever see him again), I shared with him my BIG dream: to write two books, a business book, and a novel, that would contribute to more happiness in the world, and to do so before my 40 birthday. We knew then already that he wasn’t going to be there to see it so, sharing with him my intention was my way of making him part of it and getting myself committed to it (given that writing had always been my deepest desire).

The novel became a non-fiction about his last six months of life while I was pregnant of my first child, and it is still in the making – as it turned out to be more emotional than I was ready for. So to hold the promise, earlier this year I published a short story instead (The Gift of a Connecting Gaze), about how we connected in these days before I left for the Netherlands.

I was already passionate about Customer Experience and Happiness and I advocating and pursuing them both in my work, but the hardships during my father last six months in Italy while I was pregnant and most of the time 1.800 km away in the Netherlands, connecting nearly 24×7 via Skype (and finding an house without TV connection, internet or phone line to call my mother when in February we returned to the Netherlands from Italy where my father funeral had taken place a few days earlier: he managed to wait that I would give birth to my son in NL, waited extra 20 days that we could fly to Italy and then passed away just 4 days after we left back to NL, but in a month in and out of hospital for my pregnancy and then back and forward from Italy, we had missed that one bank payment to our telco provider had not gone through and even after paying it would take 5 days to get reconnected), though me how much we rely on companies for our lives (for healthcare, to travel, to stay connected to our families, etc…), how much interactions with companies represent a key part of our daily lives, and how much companies can (and should) design and deliver products, services, and experiences that are meaningful and life-enriching for customers, enabling and empowering their employees to make a difference in peoples’ lives.

With my father’s doctors and my mum, we kept considering the question “does this add life to the days or days to life?” at every touch choice we had to make and we had one mantra driving every choice we made for my dad’s treatments: “We want to add life to the days, not days to life“, even when that meant my father may not get to meet my son. And he did!

So today, I couldn’t be more happy and proud to honor my father birthday with the official launch of Yellow Goldfish together with Stan Phelps. While I’m still somewhat in disbelief, Yellow Goldfish book has been completed and is now available for purchase on Amazon in multiple countries.

My dream now is that this book creates awareness for the questions we should be posing in our daily business choices: “does this contribute to customers, employees or societal happiness? does this contributes to a healthier, happier, more peaceful world?

A Yellow Goldfish is anytime a business does a little extra to contribute to the happiness of its customers, employees, or society. Based on nearly 300 case studies of companies that are already doing little extra to increasing happiness, in the book, we provide a nine-part framework (the WHAT) to increase happiness in business to drive growth, productivity, and prosperity. In the HOW, the last of the six stages of GROWTH we cover is Harvesting, which is also about Giving Back. And of the examples we found during our research – 5 For The Fight – was especially meaningful to me!

This is why my part of the royalties from the books purchased in first 5 days will go to Qualtrics initiative #5ForTheFight to support innovative groundbreaking research to fight cancer!

Let’s make this world Happier and Healthier!! Together we can!

If you do buy the book, I hope you enjoy the content, connect with me and share your feedback! I look forward to reading it!

#5ForTheFight Rosaria’s hands with name person she donates for and extract from Page 241 Yellow Goldfish book by Stan Phelps and Rosaria Cirillo Louwman

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