Wow Now Resources about Happiness, CX (Customer Experience) and NPS

At Wow Now we stand for Happiness Driven Growth, through Customer and Employees Experience and we have wide background on driving change through VOC (Voice of Customer) and NPS (Net Promoter System) Programs, turning data into insight into actions and results. Since the start I have written several (in-depth) blogs about these topics. It’s a wealth of information very useful if you wish to take your knowledge about these topics to a higher level. Here you will find them all in one place for your convenience. Happy reading and watching.

Wow Now Ebooks about CX, NPS and Happiness

EBOOK: Your CEXP and NPS Toolkit: Why, What & How

EBOOK: Why, What and How of Happiness Driven Growth

Wow Now Presentations

TEDx Talk. Happiness Driven Growth: a new business model that is life enriching.

 

Customer Centricity through Voice of The Customer (NPS specific part starting at minute 20)

This video was recorded during Hello Customer Breakfast Session in Amsterdam on June 2016. You can read more about this session in this blog post from Hello Customer:  The future of retail. A Recap from our Breakfast Session in Amsterdam

Third Parties Resources

CX Journey blog by Annette Franz, CCXP

CXpert, blog by Ben Motteram

Customer Bliss blog by Jeanne Bliss

Customer Strategy, blog by Maurice Fitzgerald

CustomerGauge Library of NPS related e-books, whitepapers, reports & videos

The Net Promoter System on a napkin (Video by Satmetrix)

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