Wow Now Resources about Happiness, CX (Customer Experience) and NPS
At Wow Now we stand for Happiness Driven Growth, through Customer and Employees Experience and we have wide background on driving change through VOC (Voice of Customer) and NPS (Net Promoter System) Programs, turning data into insight into actions and results. Since the start I have written several (in-depth) blogs about these topics. It’s a wealth of information very useful if you wish to take your knowledge about these topics to a higher level. Here you will find them all in one place for your convenience. Happy reading and watching.
Wow Now resources about Happiness and Emotions
TEDxTalk: The Why of Happiness Driven Growth
My take on Branded Customer Experience Management methodology by Sampson Lee
Wow Now Summary of 1st World Happiness Summit (WoHaSu) in Miami – March, 2017
Marshall Rosenberg most inspiring quotes for customer experience professionals
8 Lessons about Happiness and CX: Happiest Chewbacca Mom Story
Wow Now Blogs and resources about NPS
10 key things to know about NPS
3 things to know to word the NPS question effectively
Net Promoter Score explained with Maslows needs hierarchy
Enabling customer experience excellence using NPS and CEXP household
NPS Methodology Series: WHY NPS as measurement and methodology
NPS Methodology Series: WHAT and WHICH survey
NPS Methodology Series: WHEN to use NPS and with WHO
Coming soon: NPS Methodology Series: HOW of NPS Program
Coming soon: NPS Methodology Series: The BUT of NPS
Wow Now Blogs about CX & Customer Service
The 6 CX disciplines from CXPA framework
- CX Strategy (guest post edited by Nienke Bloem)
- Customer Understanding (guest post edited by Rosaria Cirillo)
- Design, Improvement and Innovation (guest post edited by Rosaria Cirillo)
- Measurement (guest post edited by Rosaria Cirillo)
- Governance (guest post edited by Nienke Bloem)
- Culture (guest post edited by Nienke Bloem)
How to become Certified Customer Experience Professional (CCXP)
My take on Branded Customer Experience Management methodology by Sampson Lee
8 key elements you need to know about Branded Customer Experience Management
3 CX Lessons from Obama, Trump and the Dakota pipeline
3 CX Lessons from my Birthday Customer Experience
Wow Now Presentations
TEDx Talk. Happiness Driven Growth: a new business model that is life enriching.
Customer Centricity through Voice of The Customer (NPS specific part starting at minute 20)
This video was recorded during Hello Customer Breakfast Session in Amsterdam on June 2016. You can read more about this session in this blog post from Hello Customer:
Third Parties Resources
CX Journey blog by Annette Franz, CCXP
CXpert, blog by Ben Motteram
Customer Bliss blog by Jeanne Bliss
Customer Strategy, blog by Maurice Fitzgerald
CustomerGauge Library of NPS related e-books, whitepapers, reports & videos
The Net Promoter System on a napkin (Video by Satmetrix)