Wow Now Resources about Happiness, CX (Customer Experience) and NPS
At Wow Now we stand for Happiness Driven Growth, through Customer and Employees Experience and we have wide background on driving change through VOC (Voice of Customer) and NPS (Net Promoter System) Programs, turning data into insight into actions and results. Since the start I have written several (in-depth) blogs about these topics. It’s a wealth of information very useful if you wish to take your knowledge about these topics to a higher level. Here you will find them all in one place for your convenience. Happy reading and watching.
Wow Now resources about Happiness and Emotions
Wow Now Blogs and resources about NPS
Coming soon: NPS Methodology Series: HOW of NPS Program
Coming soon: NPS Methodology Series: The BUT of NPS
Wow Now Blogs about CX & Customer Service
- CX Strategy (guest post edited by Nienke Bloem)
- Customer Understanding (guest post edited by Rosaria Cirillo)
- Design, Improvement and Innovation (guest post edited by Rosaria Cirillo)
- Measurement (guest post edited by Rosaria Cirillo)
- Governance (guest post edited by Nienke Bloem)
- Culture (guest post edited by Nienke Bloem)
Wow Now Presentations
TEDx Talk. Happiness Driven Growth: a new business model that is life enriching.
Customer Centricity through Voice of The Customer (NPS specific part starting at minute 20)
Third Parties Resources
CX Journey blog by Annette Franz, CCXP
CXpert, blog by Ben Motteram
Customer Bliss blog by Jeanne Bliss
Customer Strategy, blog by Maurice Fitzgerald
CustomerGauge Library of NPS related e-books, whitepapers, reports & videos
The Net Promoter System on a napkin (Video by Satmetrix)
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