Wow Now Resources about Happiness, CX (Customer Experience) and NPS

At Wow Now we stand for Happiness Driven Growth, through Customer and Employees Experience and we have wide background on driving change through VOC (Voice of Customer) and NPS (Net Promoter System) Programs, turning data into insight into actions and results. Since the start I have written several (in-depth) blogs about these topics. It’s a wealth of information very useful if you wish to take your knowledge about these topics to a higher level. Here you will find them all in one place for your convenience. Happy reading and watching.

Wow Now Ebooks about CX, NPS and Happiness

EBOOK: Your CEXP and NPS Toolkit: Why, What & How

EBOOK: Why, What and How of Happiness Driven Growth — Coming SOON!

Wow Now Presentations

TEDx Talk. Happiness Driven Growth: a new business model that is life enriching.

 

Customer Centricity through Voice of The Customer (NPS specific part starting at minute 20)

Third Parties Resources

CustomerGauge Library of NPS related e-books, whitepapers, reports & videos

The Net Promoter System on a napkin (Video by Satmetrix)

Customer Strategy, blog by Maurice Fitzgerald

CX Journey blog by Annette Franz, CCXP

CXpert, blog by Ben Motteram

Pin It on Pinterest

Share This