Our Voice of Customers: what our customers say about us
What they valued most:
Your ability to think along with your customer is amazing. Wow Now-workshops are inspireful, interactive and actionable. I always learn something from you
Sigrid van Duffel, Customer Loyalty Manager, Wolters Kluwer Belgium
The dedication, the methodology to perform the deep dive into our existing program were perfect and allow us to drive insightful conclusions
Benedicte Guichard, CMO Cleeng
Your endless customer focus. Good high level analysis, while practical (to the point and actionable). This gave us a couple of quick wins that we could implement swiftly after her analysis. When you work on something for too long, you miss out on obvious elements. Rosaria is able to pick them up quickly. Also to be able to draw conclusions while data sets are incomplete.
Donald Res, COO Cleeng
Rosaria is a very experienced consultant in customer service area. She focused in a very short time the real journey of Italian Wolters Kluwer customers and she was able to address some quick wins to improve the customers experience. Besides she gave us the pillars to implement a roadmap of change to allow Italian Customers to become strength promoters of our brand. I really appreciated her assessment and I suggest to involve her in your projects in customers service area.
Giovanni Portaluri, Head of Italy Customers and Sales Operations, Wolters Kluwer Italy
What former colleagues have said about me.
Rosaria is a inspirational person to work with. She is always thinking of the consumer’s perspective and willing to change any process, no matter how complicated, to improve the consumer experience.
She is passionate about the difference that a great consumer experience can make for companies. She spares no effort to analyze a situation and work out the improvements that will make a difference, from strategic to the smallest operational details.
Laetitia Grammatico, Senior Manager Social Media Consumer Care, Philips
When I think of Rosaria, I see a ball of energy. Passionate about consumer experience and getting things right, when she puts herself to it, she literally rolls herself around or over obstacles and get things moving in the direction they need to go in. She can do a lot with her passion and dedication.
Sarah Papamichalis, Digital Consumer Marketing Director, Philips
Rosaria is a very knowledgeable and driven consumer management professional. She works with a lot of passion, and puts the consumers interests first, still finding innovative ways to manage more efficiently the consumer relationships. I love her motto “No service is best service”, particularly relevant with ebusiness operations where consumer satisfaction should be the primary focus
Gilles Domartini, VP Online, Philips
Click here to read additional recommendations on my LinkedIn page.
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