by Rosaria Cirillo | Jul 20, 2017 | Customer Experience, My experience with..., NPS |
Multivlaai birthday cake ordering Past Tuesday 18th was my birthday and my son too. Yep I got to spend a very exciting birthday 5 years ago with a very special gift (a little clone just as stubborn as I am)! Now, as a working parent with a modest creative mind who... Read More
by Rosaria Cirillo | Jul 14, 2017 | NPS, NPS Series |
About this series: I summarise answers to the most frequent and important questions that I saw coming up when it comes to the WHY, WHAT, WHEN, WHO, HOW and BUT of NPS (as Net Promoter System & Spirit, not just Net Promoter Score) so that you can create the... Read More
by Rosaria Cirillo | Jun 16, 2017 | NPS, NPS Series |
About this series: While advising international clients on how to deploy and drive their NPS program across multiple divisions, countries, business units and touchpoints, a number of questions kept coming up from management and all levels within the organization. In... Read More
by Rosaria Cirillo | Jun 5, 2017 | NPS, NPS Series |
About this series: While advising international clients on how to deploy and drive their NPS program across multiple divisions, countries, business units and touchpoints, a number of questions kept coming up from management and all levels within the organization. In... Read More
by Rosaria Cirillo | Mar 6, 2017 | Customer Experience, Happiness, Inspiration, News, NPS, Tedx Happiness |
In May 2016 I gave a Tedx talk at Tor Vergata in Rome, the University I graduated from with a Master in Business Economics in 2002. TedxTorvergataU 2016 had the theme “New Models of Life. Resist the Usual. Be Unexpected”. I spoke about Happiness Driven Growth, a... Read More
by Rosaria Cirillo | Apr 13, 2016 | Customer Experience, Frameworks, NPS |
What does it take to run a successfully NPS journey towards customer excellence? How do we move from NPS (score obsession) to Customer Experience focus? How do we use NPS to accelerate our journey towards becoming a Customer Experience driven company? What do we need... Read More
My mission is to bring more happiness in the world by removing frustrations and inefficiencies that happen during customer-company interactions and by creating & delivering WOW experiences instead. I believe that happiness is "when what we think, what we say, what we do and WHAT WE EXPERIENCE are in harmony" hence I want to make our experiences as customers have the highest contribution possible to our happiness. 
