by Rosaria Cirillo | Oct 21, 2016 | Customer Experience |
In this post, we share an exceptional customer service leadership example witnessed a few weeks ago while we were in Tirana (Albania) to deliver the first Contact Center training jointly designed and delivered by Wow Now (Rosaria Cirillo) and EarlyBridge (Kathy van De...
by Rosaria Cirillo | May 22, 2016 | Customer Experience, Happiness, News |
Relaxing on the couch this Sunday afternoon, I open Facebook to share some holidays pictures and the first thing I notice in my news feed wall is that three friends have shared the same video with comments like “best laugh ever”. I’m intrigued and...
by Rosaria Cirillo | Apr 13, 2016 | Customer Experience, Frameworks, NPS |
What does it take to run a successfully NPS journey towards customer excellence? How do we move from NPS (score obsession) to Customer Experience focus? How do we use NPS to accelerate our journey towards becoming a Customer Experience driven company? What do we need...
by Rosaria Cirillo | Feb 23, 2016 | Customer Experience, My take on... |
About our series Branded Customer Experience Management methodology by Sampson Lee This is part II of a two-post series about Branded Customer Experience Management methodology by Sampson Lee. In the first part of this series, I discussed using eight key takeaways...
by Rosaria Cirillo | Dec 4, 2015 | Customer Experience, My take on... |
What is “Branded Customer Experience Management” by Sampson Lee and how can you benefit from it to design and deliver an exceptional customer experience? This post summarises my key takeaways from the Global CEM* training and certification obtained earlier...
by Rosaria Cirillo | Nov 15, 2015 | Customer Experience, Happiness, My view of..., Personal growth, Quotes |
Who is Marshall Rosenberg? What is Nonviolent Communication (NVC)? Why do I believe this simple communication methodology could strongly benefit not only every customer experience professional but also anyone wanting to meaningfully and peacefully interact with...